Shrimp Head Off
The Boiler Seafood Atlanta

The Boiler Seafood Atlanta

2425 Piedmont Rd NE, Atlanta, United States Of America

Fish • Drinks • Casual • Seafood


"Never going back here. I use to love the boiler. My friend and I went on Fri evening and it was about 6 ppl in there as customers. When we are seated we learn that there is NO alcohol but they have complimentary mimosas ?. This should have been a sign to leave however, we stayed. We have one waitress and then we no longer see her and what appears to be a busboy comes and take our order. Food comes back and the chicken wings seem like old reheated garbage, the seafood combo I ate was overpowered by the sauce and seasoning to the point I felt sick and didn’t even eat half of it. The person who we originally thought was our waitress comes and goes with zero acknowledgment of our table and won’t even look our way. The busboy finally comes and bring mimosas where one glass had a lipstick stain and the other had black dots throughout the drink. At this point we were over it so we get the original waitress and advise her we’re ready for the check she says she will let our waiter know. So I’m guessing they just completely switched. I say alll of that to say..As an HR professional for a major retailer, the customer service and overall experience in this establishment this day was absurd based on the fact that one you do not have the alcohol/drinks that you are known for and what attracts ppl to your place of business, there was no one there for the customer service to lack in ANY way, if you were busy I could totally understand but when you have employees lily gagging around and no acknowledgement of the tables except what is required bring food bring drinks and take orders) it almost makes it pointless to have waiters and waitresses. Customer service needs to be addressed in this place if it last any longer and I will say acknowledgement goes a LONG way when it comes to customer service so I hope it is addressed and or corrected."