"However, I have to update my review as of April 2, 2024: unfortunately, they've been less reliable with orders lately. In my last two experiences, my orders were incorrect, and because I used a delivery service, I couldn't check them like I would when picking up. Over the past year, it’s been hit or miss; sometimes I get missing toppings or ones I asked to be left out. I have a garlic allergy and love their pizza because their sauce is garlic-free. They used to leave it out of my white pizza for me, but I suspect the dry oregano they sprinkle on might contain garlic, as some Italian seasoning blends do. My latest order was a white pizza, but instead of the fresh mozzarella I adore, I received regular aged mozzarella. The taste and texture were noticeably different, and on top of that, it had a strong garlic flavor that made it inedible for me. I had to throw it away because garlic upsets my stomach, and I also avoid it for religious reasons.
Due to the inconvenient location, I think I’ll only order for pickup from now on, as there seems to be frequent mix-ups with delivery. I'll update if pickup orders also prove to be inaccurate.
I also want to address some negative reviews regarding the owners and staff. My experiences there have always been positive. The owners have always been kind and have gone above and beyond for the community. During COVID-19, when essentials like yeast and toilet paper were hard to find, they made an effort to provide these items alongside pizza orders, even putting a sign at the register offering toilet paper to anyone in need. They did their best to keep all their staff employed during tough times.
If you’ve ever witnessed the owner or manager lose their temper, it’s important to remember that you may not know the full context. That employee might have been making repeated mistakes, and what you saw could have been the breaking point in a highly stressful environment. The restaurant business is tough, especially right now, and people sometimes reach their limits. While it’s not ideal to lose composure, who among us hasn’t cracked under pressure?
Some complaints about the staff show a lack of awareness about rudeness from customers. For example, self-seating and then expecting immediate table service after being told to wait isn’t fair. Adding last-minute requests or trying to modify delivery orders by calling the restaurant can also be frustrating. If you're rude, don't be surprised if the staff isn't smiling back at you. Working in the service industry is challenging, and in recent years, customers have often felt entitled to mistreat service workers, which understandably leaves them exhausted and frustrated.
As for vegetarian options, there are several available, but be cautious when ordering for delivery."
