"Why should it matter if customers come in to eat rather than take out, especially when there were plenty of open tables? If your policy requires customers to be seated by a waitress, it would make sense to employ a host to greet customers at the door to prevent any confusion. I won’t be returning, and like another customer mentioned, I typically order from here because I’m often in the area. I prefer to spend my money where I'm welcomed.
In response to the owner's comments, it’s understandable that a repeat customer would be upset when they’re interrupted while eating, especially when the restaurant isn’t full and several tables are vacant. Just because someone doesn’t see all the signs doesn’t mean they intended to place a takeout order. Your response indicates a lack of understanding and connection with your customers.
Additionally, none of the staff ever seem to smile; they appear unhappy, which adds to the unpleasant experience. I appreciate that I wasn’t asked to leave after I had already purchased my meal and was quietly enjoying it when you interrupted me to say I had ordered takeout, despite my intention to dine in. I’m not the only customer who disagrees with this policy. Ultimately, you have the right to run your business as you choose, but it may not be the best approach."
