"I had a deeply disappointing experience at the Nordstrom Cafe recently. After shopping at Nordstrom for two hours, I arrived at the cafe at 6:20 PM, hoping to dine in. The server at the cash counter, Velona, informed me that only take-out was available, which I reluctantly accepted. However, just five minutes later, I witnessed two separate groups—a pair of girls and a family—ask for dine-in service. Both groups were promptly seated by Velona, even though I was told it wasn’t an option. When I approached Velona to address the discrepancy, she walked away. Thankfully, another server kindly offered me the option to dine in, but the damage was done. The fact that Velona refused to acknowledge her mistake only added to my frustration. What should I call this? Racism? Nationalism? As a loyal Nordstrom customer for the past 4-5 years, this experience has left me furious and questioning my continued support for the brand. Nordstrom, you can do better."
