"Arrived right on time for our reservation, stood awkwardly at the hostess stand for a few minutes in the beating sun on a degree day at noon, no one was there to greet us. A server finally shouted over at us, "you can just seat yourself". Ok, so we grabbed ourselves a menu, sat down at a table, all of which were exposed in the sun. There were just a few bistro tables strewn about next to the pool, some umbrellas, but not very much shade or ambiance. We looked over the menu and got our laptops set up (was there for a meeting). We continued to sit there for another minutes, no one had even greeted us. While reviewing the menu, I noticed they were charging to access their WIFI and wanted for a mimosa! I get it, it's Poolside at the Roosevelt, but if you're going charge for WIFI and over price your food and drinks, at least greet your customers. I was so embarrassed for my client, that we just stood up and walked out"
