"I was able to reach customer service within a day or so, and I also had the pleasure of speaking to the manager at this particular Applebee's location, who was fantastic! We received a refund for our order, so this review is solely based on the experience of receiving the food. Although I have always had a great experience dining in at this restaurant, tonight was a different story. It was our first and last time ordering takeout from here. We arrived shortly after placing our order, parked, and let them know we were there, but after 10 minutes, no one came out to assist us. After flagging down a staff member, they took our order name and went inside, leaving us waiting for a total of 35 minutes. When we finally decided to go inside, we found our order sitting on a rack, untouched. The staff member went to retrieve it, but unfortunately, our salads had been left out for so long that they were inedible. This was quite disappointing, especially considering the wonderful service we have received inside the restaurant in the past."
