"First and foremost, I’ve never been to a restaurant where I was forced to pay for a drink I did not want after taking one sip from it all because the Bartender did not know what she was doing the night of 1/20/25. The first drink I ordered was a mango margarita with Patron’, then the second drink I ordered was a Lime margarita except this time I asked if it could be put in a regular glass because the first Margarita was in a huge goblet with tons of ice and I could barely taste the liquor. She said ok, then returns to the table with the exact same glass I asked her not to put the Margarita in, she started to get frustrated as soon as her mistake was pointed out, took the huge Margarita back and brought it out in a smaller glass. I took one sip from it and almost Gagged because this was not the same tequila used in the first one, it was a much cheaper one like Cuervo. I POLITELY told her I didn’t want it and could she take it back, she says ok, leaves the drink on the table and walks away. Out comes a tall woman with dark hair and glasses standing over me with a crazy look saying, “ I heard you don’t like the drink? It’s the same Tequila as the first one.” I told her, “ No it’s not. I can taste the difference and I don’t want it, can you take it back?” She stares at me and says, “ I’m not taking it off the bill!” I then proceeded to tell her again, “ I don’t want it and YOU ARE NOT GONNA MAKE ME DRINK SOMETHING I DONT WANT!!!” As a Bi-racial woman of both Blk Sicilian descent) I knew exactly what this was. It wasn’t about the drink anymore, it had now become an issue of defiance, authority and disregard for what I the paying customer) wanted. I was not asking for anything FREE, but rather for an item that I did not fully consume to be taken off the bill. Once I seen that this was going no where and that she was ready to go back and forth with me over a nasty, watered down $13 Margarita, I decided to pay for the drink I DID NOT even consume. Not only did my guess and I have to experience this, but she comes back around on the side we’re sitting on and starts stacking the chairs on the tables and turning off all the TVs on the left side where we were sitting, while leaving the TVs on the right side of the room on where there were 3 or 4 ppl left. Basically sending a non-verbal que for my guest and I to leave. I did not get her name, but I have no problem returning there to point her out. She has poor managerial skills and needs to be FIRED IMMEDIATELY!!!! At the end of the day, don’t cheat your customers out of their hard earned money, she is a poor representation of your company and the “Modern Day Racism” shouldn’t be tolerated within your business!!!"
Southwest Chicken Sandwich
