Spicy Conch Salad
Kevin's Sushi Thai

Kevin's Sushi Thai

706 S Federal Hwy, Deerfield Beach I-33441-5750, United States

Thai • Sushi • Asian • Lunch


"I ordered over $200.00 in a takeout order. However once I got home I realized one item I ordered wasn’t given to me, so I called to let them know I was missing a dish. I received the most unbelievable hostile response ever! Kevin the owner of the establishment began insinuating that I wasn’t telling the truth, and he was too busy to deal with me! By now it wasn’t about the missing food It had become about being verbally attacked and basically told I was lying! I went back with original order and proof of payment to ASSURE the owner that I really was missing a part of my order. And even though I was extremely upset and disappointed, and I wanted him to know it! I never once spoke in way to interrupt his establishment with other costumers dining! But instead of the owner an offering me an SINCERE apology for the mistake made! He decided very rudely that I needed to be informed about how long his business had been in the area! As though that should validate to me that his business was not capable of making a such an error! For goodness sake’s all that for a missing dish that cost about $17.00 after I’d spent over $200.00! Kevin, as the owner good customer service would have simply been you being responsible enough to say I’m sorry for the inconvenience and rectifying the problem WITHOUT having such an aggressive and hostile behavior! Yes, I got a refund. But Sir, you can have great food, but bad customer service can cost you to lose one customer at time until after years of being in business ends! That was totally unexpected, unnecessary, definitely unacceptable behavior! I’ll pay money for my food elsewhere rather than be disrespected for a service I’m paying for when I did absolutely nothing wrong! Service: Takeaway Meal type: Dinner Price per person: $100+"