Spicy Squid Salad Spicy Squid Salad

Tender squid tossed in a zesty, spicy dressing with fresh herbs and crunchy vegetables.

Pacific Thai Santa Cruz

Pacific Thai Santa Cruz

1319 Pacific Avenue, Santa Cruz, 95060, United States Of America

Thai • Pizza • Salad • Casual


"We have been customers of Pacific Thai for six years and have always enjoyed the food. Since COVID, the prices have gone up, which is understandable, but then they started tacking on an arbitrary service fee for takeout, which they have posted on a sign by the register is a minimum of 5 . I ordered dinner for our family of five for my daughter's birthday and asked for a total over the phone. I was told the total was $271. I almost choked on that total, but accepted it and came prepared to pay that total plus a tip. When I arrived to pick up my order and the woman rang me up, she informed me that they had already added a 20% service fee, which added $50 to my total. If we were having dine in as a family of five, we would not have qualified as a large enough group for an automatic tip. I was outraged that the total was now $321. When we eat at The Shadowbrook, where we have multiple appetizers and wine with dinner, we come out around $200 for the five of us. $321 for a family of five was INSANE. I did not want to make a scene in front of my daughter because it was her birthday, so I did not say anything. When we left, however, my daughter and her boyfriend were horrified that the tab was so high and that they had just added on the 20% without warning. They then told me that they had stopped going to Pacific Thai for this reason. A boba tea and an order of spring rolls would put them over $20 with the arbitrary take out fee sometimes being 15% for a very small order. We will not be going back."