Spiked Lemonade
The Richmond

The Richmond

695 Bay St, 10304, Staten Island, United States

Full • Wine • American • Bar-lounge


"Unfortunately it was one of the worst restaurant experiences ever, the place was so cold that everyone was sitting with their winter coats on as they ate and periodically going to the back to warm themselves by the fireplace as if they were at an outdoor campfire. It's sad being Christmas Eve and being acutely aware how difficult it has been for restaurants post pandemic. We tried to overlook the poor service since there was one server for all the tables. The food was cold, the main course wasn't what was ordered, served chicken rather than the braised shortribs that my husband ordered. Server was so embarrassed she tried avoiding us. Never offered a refill on our empty drinks, then told us the 100 AMEX gift card couldn't be processed because their credit card machine wouldn't process it without adding a 3.5 credit card fee in spite of it being a gift card not a credit card. I had to challenge the hostess to call AMEX to straighten out their problem. I wasn't going to add another 100 in cash to the tab as they seemed to want. They finally called AMEX, after 25 minutes they said they could only use 83.00 of the 100 and I should pay the rest in cash use it elsewhere. I told them to keep it when they figured it out they would have the full 100 face value. I tipped the server 20 in spite of the ruined evening. The parking valet was the highlight of the evening. Will never return to The Richmond, there are way too many fine restaurants on the north shore of Staten Island to deal with an establishment so subpar !"

Ra Sushi

Ra Sushi

13802 N Scottsdale Rd Suite 176 Scottsdale, AZ 85254, 85254-3433, United States

Sushi • Steak • Coffee • Drinks


"Update: General Manager followed up with my wife and me personally. We were impressed with his acknowledgement of issue and desire to make it right. He resolved the issue to our satisfaction. RA North Scottsdale didn't quite live up to the prices or reputation. Sunday night, restaurant was probably 35% full. Waitress informed us food might take a little longer because they were short staffed in the kitchen. Ok, no big deal, thanks for telling us. The longer wait times for us meant dirty dishes on the table, 2nd drink round delivered and not taking dirty first round glasses. We waited about 30 minutes for an additional 2 orders of unagi nigiri. Asked for the manager to discuss the poor waitress attention and excessive wait time for 4 pieces of sushi. His reaction was surprising. Explaining how short they are back in the kitchen, he’s also cooking. I started to look around at the mostly empty restaurant, and wanted to clarify our main issues were with the waitress and we’d be tipping less than 15%. My wife said he doesn’t care, I noticed he actually didn’t. I told him he wasn’t even listening to me, she’s right, you don’t care. He actually stormed off. Saying something like: fine, you don’t want to tell me… He then told the waitress “CASH THEM OUT, MAKE SURE THEY DON’T COME BACK!”. The waitress was extremely shocked and apologized. We explained to her how her lack of attention to our table, especially given the long wait time created a poor experience. My wife and I texted the general manager the next day. No response as of yet…"