"Friends were visiting from New York and we decided to stop at 189 for dinner while shopping. The food was incredible, but one of the worst dining experiences of my life. First, the dishes took ages (we were there for 2.5 hours) and the courses came out at all different times so people weren’t eating together. When I asked the waiter about everything arriving at different times (some eating appetizers, then served entrees while others were served appetiZers) the waiter said “it’s because everything is made to order” ummmm, ok. Second, the dishes we received did not match the menu, when addressed with the waiter we were told “well, you don’t have the right menu” in an accusatory tone and he just walked away. As if we chose the menu that was placed in front of us by him.... Third, the waiter was almost entirely unavailable and may have been one of only two waitstaff for the entire restaurant, maybe someone called out sick (or several people, including cooks) but then communicate that. Apologize for the issues, let us know the kitchen is backed up. So disappointing given that the food we did receive that did match the menu was quite good. That being said, I will never eat here again..."
