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Palermo's Cafe Bakery

Palermo's Cafe Bakery

389 Liberty St, 07643, Little Ferry, United States

Cafe • Cafés • Pizza • Coffee


"I’m very disappointed with my experience today at Palermo’s bakery..I go to buy a cake from the bakery and as I’m already there I’ve always wanted to try out their food, so I go ahead and place my order for a CHICKEN Cesar wrap, thinking it was a regular chicken Cesar wrap I was not informed what was inside the wrap and their menu on the wall did not have anything written below the menu of what is inside the wrap so in my head I assume it’s ONLY CHICKEN!! I get to my car and couldn’t wait to go home to try the wrap, as I took a bite I notice an extra flavor with the chicken and was curious what else was added to my wrap besides chicken lettuce and tomato.. I notice bacon on my wrap, so as I’m still in their parking lot and couldn’t get down because I have a newborn in the car with me I call the bakery and told them I was there 5 mins ago and asked if my wrap had bacon inside and if yes, is it pork? I was told yes there’s pork bacon in my wrap.. and once I told her on the phone I can’t eat bacon her response was “why are you allergic” I respond “no it’s against my religion to eat pork” and her response was “oh” 2 mins of silence and no apology.. I was told “there’s nothing we can do and hangs up on my face” very disappointed with Palermo’s bakery in little ferry!! Don’t recommend going there with terrible service, and as I was paying for my order I was charged twice and was told to insert my card again DONT RECOMMEND THIS BAKERY ESPECIALLY IN THIS LOCATION!!!"

Meddle Coffee

Meddle Coffee

601 W Jackson Blvd, 60661, Chicago, US, United States

Coffee • French • American • Coffee & Tea


"This cafe was trying to sell a french press set for 90.00 that was 54.00 online!!!Asked to exchange a bag of coffee that was unopened that was purchased the day before because it was the wrong blend and clerk refused. I asked to speak to manager and told her I did not HAVE to go here because there were many other options online and that I was asking to exchange the bag I bought yesterday with a different blend. Most cafe's would gladly allow it to keep a customer. Not this manager (who was not really communicating clearly to me plus the added muffling with a mask). When I said I was not happy with not being able to exchange my purchase, she finally offered a refund to me, but followed it with you are going to have treat our staff better May I remind her that her staff mixed a recent order up about 2 weeks ago and had to remake the coffee as I ordered it. Stores who goof your order up usually offer you SOMETHING as compensation for your time and good customer service. I asked if I could have the medium cup of coffee that was wrong (because I was going to give it to a coworker and perhaps win them another customer). He said, No. It will not go to waste Really POOR customer service. Really POOR customer service from the manager today who said she is a part owner Perhaps the owner should offer some customer service classes to their part owners and other staff who do not know how to keep customers. After I told the part owner I would not return, she told me I was banned from returning. Sorry.. I just TOLD YOU I was NOT coming back! You lost TWO customers..... spending minimum of $90 per week. I have never seen more than 2 or 3 customers in this store. I guess you can afford to lose some. SMH. Peets Coffee at Chicago Union Station has a new customer!"