"My wife and I explained our situation, emphasizing our baby’s need for dinner. If it was going to take longer than 30 minutes, we were willing to leave and return another time—this wasn’t an issue for us. However, multiple staff members at the hostess stand assured us it would be a maximum of 15 minutes before we were seated, so we decided to wait.
This is where our frustration lies. After waiting for 1 hour and 20 minutes, we had to leave to get our daughter home, fed, and ready for bed. When I informed the hostess that we needed to leave, she told me there were still four other tables in front of us. My frustration isn’t just about the reservation issue—it's the feeling of being misled. As new parents, it's challenging enough to take our baby out for a nice evening without facing these additional hurdles from a restaurant.
Had we been informed honestly from the start, we would have been disappointed but would have understood and returned another evening. Unfortunately, now we won't be coming back. It’s no wonder so many restaurants are closing; young professionals today aren't willing to spend their hard-earned money at places that disregard the customer experience."
