"This place got increasingly worse each time I ate there. I’ve ordered from Norma’s 3 times. Same order each time. Chicken fried steak, dressing with giblet gravy, mashed potatoes with gravy, and carrots. The first time it was great. The second time is was completely different. Not as good as the first time. This made me hesitant to try it again but my husband wanted it so..that’s what we got. The 3rd time My chicken fried steak was completely burned. You could tell immediately. Once I pulled some of the breading off I could see the meat and it was literally black. It was so hard I could barely cut a knife through it. It reminded me of a hockey puck. That’s how hard it was. The giblet gravy was so weird and gross. It had almost a gel like texture. It was solid…not creamy liquid like a normal gravy. To make matters worse I called to speak to a manager and a female employee answered the phone, put me on hold, and then about 45 seconds later, hung up on me. I almost called back, but I thought better of it. Instead , I chose to leave my review and to never spend another hard earned dollar in that place. I attached a picture of the chicken fried steak. Would absolutely NOT recommend!"
