"I have been a regular patron of this restaurant for quite some time, visiting at least twice a week. Unfortunately, my recent experience was extremely disappointing. The service was terrible, my food was served cold, and when I raised the issue with the manager, he handled it very unprofessionally. Instead of providing me with a new meal as he promised, he simply placed my original dish back on the grill after briefly touching it. When I declined the reheated food, he became defensive and refused to issue a refund. To add to my frustration, when my new dish finally arrived, I found that a piece of bread I had broken off earlier was still there, now covered in extra cinnamon and sugar. When I pointed this out to the manager, he became angry and refused to resolve the issue. His behavior was completely unacceptable, and I was shocked by his lack of professionalism. I eventually had to threaten to involve authorities to receive a refund. This experience was not only disappointing but also unsanitary. I will not be returning to this restaurant and would advise others to avoid it as well."
