"Please see below. My husband wrote an email to management on Feb. 28th, the day after we dined at Edison regarding our experience. Have not received an email back. Not looking for a hand out, but acknowledgement of how terrible the service was. So unfortunate to have experienced this on a special occasion. “Good afternoon, I want to preface this message with how every time I have come here, it has been an amazing experience, this time however was not even close. Last night my parents took me out to dinner for my birthday. I chose Edison Patton as it had been a while since I had been and the new menu looked great. Every time I had come in, I had thoroughly enjoyed the food, atmosphere and service, so was expecting a great evening. To start, the AC was either off or not working which left the inside extremely muggy. They had fans on, but that just seemed more a nucance than anything. We immediately ordered cocktails which took quite a while to come out. Then on to appetizers. We ordered one of the flatbreads and Brussels. After 15 min we were told they could not make pizzas today. Ok, not a big deal, we changed the order for fries. All the while still waiting on drinks, they finally arrive. 30 min into awaiting our appetizers, they come out. Great, we are all starving. Only issue is, they are completely cold. We say something and there is no reaction from the staff. No let me get them heated or offering to replace. We let it slide but reiterated that we do not want cold entree’s. After an hour of waiting for our meal, the two short ribs ordered were cold. Two of our burgers, ordered medium, came out way over done. And again throughout the evening, extremely slow timeline for drinks. 5 min is understandable, but 15-20 is ridiculous. Had to ask multiple times for water refills and that took forever as well."
