The Mona Lisa
La Parrilla On The Water

La Parrilla On The Water

24 E 1st St, 13126, Oswego, United States

Italian • Canadian • American • North American


"If I could give this place a -zero I would. Saturday night on 9/21 we arrived at the restaurant at 6:20 the place was almost empty. We were a party of 10 7 kids and 4 adults. We asked if we could please seat outside and we were told there was no room outside tons of tables available). We sat inside and took two booths. 10 minutes went by and finally the waitress came over. We were ready to order and gave her all the order for both the kids and adults. Drinks and everything. We had kids with us from ages 4-11. Three of the boys played at a baseball tournament and they were starved. About 30 minutes later she showed up with the drinks. 7:30, 7:45 and no food. Kids were getting anxious and cranky because they were tired and hungry. Around 7:50 food for 5 out of the 6 dinner order for the kids came over but one. We waited for another 10 minutes to see if the chicken nuggets and fries arrived and then our waitress finally showed up to ask us “ do you want to order more food” when we told her we didn’t even get the food that we actually order instead of apologizing gave an attitude and stormed away. Then another 10 minutes went by and she came to tell us that one of the appetizers that we ordered “just ran out” when she said that and we asked her how come they ran of that since we had ordered 2 hrs ago? She didn’t have an answer a d she stormed away from the table again. Finally she brought the chicken nuggets and fries. We sat there for 2.5 hrs waiting for something that never came. No one came to apologize or acknowledge the mistake. We asked for the check and she dropped the checks while she was eating food and couldn’t even talk to us. It is unacceptable how we were treated and no one even apologized for what was happening. I called after to see if the manager what’s available and I was told she wasn’t. I asked for the manager’s name and I was told her name was Christine Elle not sure if that is her actual name given that the person on the phone was laughing. Needless to say, SAVE YOURSELF THE AGGRAVATION and don’t go there. Don’t want to go there specially if you are hungry. I had to go to another restaurant and wait another time for food. And on top of all... the owner is calling me a liar! I am not sure what you saw but WHY would I lie about something like this? I have 3 other adults that are ready to write the same as I did. NOTHING was discounted. We PAID for the kids meals the 3 beers and the ice tea we ordered. So please feel free so show me the videos and send me an email. I am willing to talk to you but DO NOT CALL ME A LIAR. THAT I AM NOT!"