The Wings
Pickett's Village

Pickett's Village

2208 Millburn Ave, Maplewood, United States

Fish • Pasta • Cheese • American


"I tried this establishment since it’s opening and the service is severely lacking in skills. Our waiter wasn’t able to speak about flavor profiles of the cocktails. When placing our meal order, we requested flour tortilla for their tacos. When order came out, we mentioned that the tacos had been placed on corn and his response was “it only comes this way”. If he had stated that earlier, the fiber would have chooses differently. The lack of service was so apparent, we requested to speak to the manager. The manger arrives without saying his name nor did state “how may I help you”. The manger stood there and said hello. And it was just awkward. He did offer to remake the plate; but enough time had passed and my friend was starving. Instead of checking on us as we were almost the only 1 of 3 tables, no one checked in. Upon paying, we asked our waiter to just call out the names on the credit cards and his response was “I have to clean”. In the time the waiter stated that, he could had read/passed out the receipts. We asked for a manager and this time the assistant manager came to our table and this time we were just horrified about the lack of professionalism. She did comp the tacos; but if you have to speak two times to management for lack of customer service, there is an opportunity to enhance staff training and an opportunity for the manager to just check-in and take care of the table himself. Do not know if I can recommend this establishment as service and management style are not consistent with what a restaurant that wants longevity."

Hopcat Ann Arbor

Hopcat Ann Arbor

311 Maynard St 315, Ann Arbor, United States

Beer • Wine • American • Delivery


"My daughter and I went to Sharetea today and it was the worst customer service I 've experienced in a while!! First of all, everyone behind the counter was unfriendly upon entering the store. They just kinda stared at us and said nothing. That was fine, I can forgive that. But what I will not tolerate is rudeness. I ordered via the kiosk, and that went perfectly fine. After waiting for about 20 minutes or so, I got a text message saying my order was ready. So I walked up to the counter but was rudely told by Devya (I 'm sure I got her name wrong, but I know her name starts with letter D. Also, she was young and either of Indian or Pakistani descent) that my order WAS NOT ready, which puzzled me because the text message said otherwise. She told me that even though it said the order was ready, it really wasn 't, and that they were still working on it. Once again, I let her rudeness slide and just went back to my seat. However, her rudeness did not end there. Another Asian family approached the counter because they probably received the same text message saying their order was ready. This time, she was EVEN MORE RUDE and yelled at them, enough for everyone to hear, that their order was not ready. One of the daughters who was a teenager had this shocked and embarrassed look on her face, poor thing! That I could not let slide. I then heard her say, What was I suppose to say? to one of her co-workers who probably warned her about her awful attitude. When she finally called my name, I got my order and I asked her for her name. She just looked at me and hesitated to give me her name. While I was sitting down trying to enjoy my drink with my daughter, I could hear the whole staff just snickering and laughing, probably making fun of me, which didn 't bother me because I was more mad at how she treated that family. This is UNACCEPTABLE behavior!! I don 't care how young you are, or how bad your day is going, you cannot yell at customers like that! Even worse, she knew she was wrong, but did not bother to apologize, or show any remorse for her horrible attitude. This young lady and the rest of the crew do not deserve to work in any customer service- oriented jobs. Your products are good (I enjoyed the teas), but your employees are giving your business a really bad rep. You, the owner/manager, need to fix this before it 's too late."