"All about the presentation: Maxxwells Restaurant in the Campbell Hotel. First, the good news: The Campbell Hotel is a lovely restored business on the National Register of Historic Places. It was built in and originally housed the Casa Loma Hotel on Street in Tulsa, which is Route br/>The architecture is Spanish colonial revival, which has been maintained in the restoration and redevelopment, which began in and was completed in This is a boutique hotel with all the luxuries, which the appearance of the lobby and the attached restaurant Maxxwells can attest.Now, the bad news: The food and the service were neither that great when we visited there for lunch this week.Maxxwells is not a pretentious place with menus the size of encyclopedias and uppity servers, so I was initially impressed. But as soon as our waiter tried to take my friend’s order and didn’t recognize the “house cut fries” she ordered (they were one of the many dishes listed as sides on the menu), I began to wonder. Things when downhill from there.We were there on a Thursday at a.m., and the restaurant had some diners but was not too busy. Still our wait seemed extra long for just two dishes—the chicken fried chicken and a sandwich. My friend said that she remembered when she had been there before that the wait was long also.Ordinarily, this would not bother me, especially if the food was extraordinary, or at least, very good. My friend made a point of telling the waiter not to put gravy on her chicken, and it was smothered in it, so it went back to the kitchen. My sandwich, called a B.E.L.T. made with bacon, fried egg, lettuce and tomato and garlic aioli, was excellent. The bacon was cooked just right and there was plenty of it. The aioli added a nice twist to the traditional BLT.My side dish was macaroni and cheese, and it was good, though not outstanding. The pasta was a little undercooked and the cheese added at the end made it stringy, but after mixing it around and around, it made a pretty good dish.I ate slowly, but I was still more than halfway done with my meal by the time my friend’s meal came back without the gravy. In fact, it came back without anything. Just a piece of meat on a white plate. The waiter said absentmindedly, “Oh yeah, you had fries with that, didn’t you”My friend said the chicken was overcooked and dry but that the batter was good. She cut it up and we began another wait for the hand-cut fries. These came out in a bowl and looked good though of varying colors. My friend commented, “Well, you can tell which ones were cooked fresh and which ones were on the other plate and thrown back in the fryer.”The fresh fries were, however, first class. My friend, who had been here before, said the Old School Burger was also very good—a perfect size with a juicy good flavor.Our waiter who told us more than once that she had just started working there (what customer wants to hear that seemed spaced out most of the time. I had to flag her down for a refill on water. As a person who waitressed herself through high school and college, I tend to be pretty easy on that profession but geez . . . this was bad.Pros: The atmosphere is enchanting, the fries are good and the prices are quite economical. Cons: Bad service (the other waiters knew this person was bad—I could see them coaching her and critiquing her the whole time we were there), poor plate presentation and just average food.My recommendation: Check out the hotel—but eat your meals elsewhere!"
