"Much of the staff is teens with little work experience or knowledge of the products. When they prepare products, is almost like a robotic preparation by the numbers. There is no thinking on their part. This results in a very slow response to orders. An example there was crab chowder on the menu board. I asked the counter staff member who was waiting on me what was in the soup and if it was cream based. After he stared at me like I asked him what the meaning of life was, he said he would check. He went away for a few minutes and when he came back he said : it’s like a soup with some crab in it. ? When I ordered the panzarotti it is like a painful paint by number experience. Slowly getting one from the freezer, moving it to the fryer, deciding how to put it in and for how long. Then sitting it off the the side while it gets cold and they wait on others. When they finally get it, wrap it, bag it, bring it to counter and ask for money you could grow a beard. Then watching them try to make change you would think their head was going to explode. The sandwich making process is very similar. I try to support local businesses but the untrained staff and slow response time is going to cause a lot of lost business. Sorry to see it."
