"I ordered food for delivery from a restaurant that is less than five minutes away. It took about an hour for the food to arrive, which I understand since it was a Saturday evening around 5 PM. However, the pizza we received was incorrect, and my wife specifically dislikes pepperoni. She called to request the right pizza, but instead of simply replacing it, they offered a credit. My wife insisted that she wanted the pizza we ordered so that she could enjoy her meal. Unfortunately, it took them even longer—well over an hour—to fix their mistake, meaning we waited more than two hours for a simple pizza. You would think they would prioritize correcting their error at this point, but it seems that wasn’t the case."