"The first 3 items we ordered were discontinued, even though they were still being advertised on the menu screen. Our bagel was cut into fourths, the cream cheese was stuffed into the hole of the bagel instead of spread on the bagel. I was charged for an extra specialty drink, and upon explaining this at the pick up window, I was told that “we can’t change it, so we’ll just have to make the drink for you.” The iced Capps we ordered had NO whipped cream, despite my clear instruction to make sure it was included. My honey crueler was frozen, and there was no buttercream or Carmel added to the buttercream caramel drink that I had ordered. The employees were rude, inconsiderate, and unqualified to run a lemonade stand, let alone a fast food restaurant. Tim Hortons as a franchise is fantastic, and almost all of my experiences with them have been excellent, but the Owosso location is consistently poor, both in quality and service."
