Topping Selections
Buffalo Wild Wings

Buffalo Wild Wings

901 Little Texas Ln Building D, 78745, Austin, US, United States

Beer • Casual • American • Chicken Wings


"Today July 15th at around 9 pm is by far the worst customer service I’ve ever came across in my whole entire life. We’re out of towners and we were looking to eat some good wings. Our experience was absolutely horrible from the very beginning entering the restaurant with the hostess wanted to sit us in one table but, we wanted to sit in another table that was more confortable for our family. The hostess proceeded to explain to us that we couldn’t sit there because they were doing some rotation of servers. I didn’t think that the hostess should’ve made that information known how they work they’re tables it’s about making the customer confortable. So we proceeded to sit down then a girl with blonde and pink hair approached us as our server to take our order. We ordered drinks, appetizers, and food but we noticed that the server had a bad attitude. We waited around 20 to 25 minutes for our appetizers and still nothing. Then I decided to ask the server what is going on with the appetizers and she seemed annoyed about it and said, “ I’ve been checking it already.” But never apologized when I said, “ You haven’t checked on us to let us know anything.” Then she proceeded to argue and say ,” You don’t need to be talking to me that way.” I was just simply asking if she can check on my appetizers and she had a huge attitude about it. So we literally got up and immediately asked for the manager Tracey and spoke to him about the issue. He was awesome and very apologetic and wanted to make it right. He also mentioned that this particular server had been written up prior for the same thing horrible service. Honestly it was such a bad experience for me that left me not wanting to go back there ever. Some one has to do something about this server she’s costing the business a lot of customers."