"I had an incredibly disappointing experience at this establishment. They refuse to allow service dogs inside. Our dog, who is a highly-trained hearing service dog, is used to sitting quietly in public spaces, including bar stools, and there was plenty of room for us. The restaurant was practically empty except for two other patrons, yet we were denied entry because of our dog.
Today was cold and rainy, and I wanted to sit indoors, out of the elements due to my arthritis. Despite seeing our large service dog, the staff member dismissed us by claiming there wasn't enough room and suggested we sit outside instead. It was clear that we had chosen to come after the lunch rush intentionally, and the denial felt both unwarranted and discriminatory.
We have reported this incident to the Oregon American Disabilities Act authorities, as this is both illegal and unacceptable behavior. We won't engage with ignorance; instead, we are ensuring others are aware of this discrimination. We'll be sharing our experience across all social media platforms—Google, Yelp, Facebook, Instagram, and others—to inform anyone needing service animals to steer clear of this place.
This experience led us to a wonderful alternative called Red Curry just across the street. The food was delicious, and the staff were welcoming and accommodating to our service dog, even providing her with a bowl of water.
There are many other ramen options available, and we will choose to support those instead. This restaurant has lost potential repeat customers due to their discriminatory practices. Discrimination in this day and age is truly disappointing, and it reflects poorly on their reputation. We may never know how good their food is, but given the circumstances, our business will go elsewhere.
Parking: Extremely difficult to find parking here.
Food: 1
Service: 1
Atmosphere: 1
Parking options: Free lot, but very challenging to navigate."
