"Very disappointed in the overall service and food. We were seated for 20 minutes and never did have a wait person come to acknowledge us. I had to go up and let the hostess know we still had not been waited on and asked her to send someone over to our table. Finally someone came to take our order but from the time we were seated it took 30 minutes just to get our drink and food order and we ended up with another server after our order was taken. Our drinks and food did come out in a timely fashion however the fried seafood platter was way over cooked and the stuffed shrimp was extremely salty. On a good note the pecan crusted salmon was good, albeit pricey. After we were finished, it took a very long time to get our bill and then for the waitress to get us paid out. I did not like your tipping system at all, having the wait person bring a computer tablet to you, after receiving your paper receipt, then asking what percentage you want to tip. If you didn't select one fast enough it timed out so she had to bring out another hand held device asking me to type in the dollar amount I wanted to tip. Customers should not be put on the spot about tipping. I have always been a good tipper but for me, it should be reflective of the overall service, quality of food and price to determine the amount of tip to include on the food receipt that is brought to us, not on a computerized tablet brought out by your wait person, asking you to pick a tip percentage. Though I was only going to give a 1 star rating, I chose 2 because once we did get the wait person assigned to our table, she did her best but it was obvious she has not been well trained on how to wait tables. It seemed like she was all over the floor serving customers, not allowing her to efficiently serve her customers. I understand that it is the busy season, but in summary, we had a very dissatisfied evening with service, food and pricing as we were there to celebrate our granddaughters 21st birthday. I hope things improve at your establishment as we have been there several times but your current operation and food preparation are not reflective of the better times that we have been there in the past."
