"I placed a large online order for pickup at 6:00 AM, which is when the restaurant was supposed to open. I was given a pickup time of 6:09 AM. When I arrived, the door was locked, despite a sign indicating that the dining room opens at 6:00. An employee inside indicated that they wouldn't be opening until 7:00 by pointing to the clock and holding up seven fingers. I mentioned the drive-thru, but he gestured that I needed a car to use that option. I tried calling, but no one answered; the employee just stared at me through the glass door. I couldn’t wait around for an hour, so I left, losing nearly $50 in the process. I found no way to request a refund, and Jack in the Box doesn't provide any contact information. The customer care link on their corporate website is conveniently broken. This is, at best, incredibly unprofessional for a company to accept online orders when they are closed. At worst, it feels like an intentional scam, and corporate seems indifferent. I will never return to Jack in the Box again."
