"I was travelling to Downtown LA midFebruary. We were looking for a restaurant for an early dinner seating for before we went to the Philharmonic. It was Valentine's Day, so it was difficult to get a reservation. I was fortunate to make a reservation at The day before the reservation, I received a call from the restaurant, but they didn't leave a voicemail. I decided to call the restaurant to confirm. They then informed me that it was going to be a Prix Fixe fourcourse menu, and that they weren't serving the a la carte menu at all that evening. I asked whether they had vegetarian options, because one in our party is a vegetarian. She had no idea. She then said that I would need to call back to give a credit card to hold the reservation. For some reason, she could not take the credit card at that moment, nor did OpenTable ask for a credit card hold, as they sometimes do. Frustrated, I checked their website as well as OpenTable, and there was nothing about the PrixFixe menu or the credit card hold. According to OpenTable, all was OK.The day of the reservation, less than one hour before, I decided to confirm my reservation details with OpenTable again, only to find out that the restaurant cancelled our reservation. Frustrated, I called the restaurant and asked them why. Again, she had no idea. Fortunately, they would still be able to seat us at our previously confirmed time slot.The restaurant was half empty, throughout our meal. The front staff were constantly on their 'phones, apathetic to customers and their needs. For a good restaurant, it's no wonder why they were half empty. The front was killing them.While the restaurant and the food were nice, the front staff should be fired. Quickly. Otherwise, may suffer dearly at the hands of an incompetent front"
