Veggie Small
Mama Mia's

Mama Mia's

12220 Atlantic Blvd, 32246, Jacksonville, United States

Pizza • Pasta • Italian • Chicken


"If I could give negative stars I would. Ordered from them last night, 2 pizzas and a Stromboli. The Hand tossed pizza was like paper thin, hardly any sauce and tasted like a piece of paper with some cheese on it. I processed to call them just to let them know I wasn't happy and got met with a very rude lady telling me she has 25 years experience. That was the response I got. I had originally asked for the manager. After arguing with me, she told me she wasnt the manager. I wasnt rude and was simply looking for some type of resolution. Needless to say she kept cutting me off, telling me I was wrong and ended up hanging up on me. After the phone call we realized the Stromboli we ordered was not cooked all the way. The dough in the center was still raw dough. Not cooked at all. So I put in the fridge and decided to take it back today and get my money back. They again told me Manager wasn't they and preceded to argue with me. Tell me I was wrong. There was red on the pizza which meant there was sauce and flipped the Stromboli over and said see its cooked. I left the food stopped arguing and they refused to give me any money back. I can't believe they treat their customers like this. I am just in awe. I have never had someone from any establishment treat me like that. I DO NOT recommend. After response: I tried to add photos, it will not let me. I can not upload videos or photos. I am not sure why. Why don't you ask your cook who in her tyrant came up and took pictures. I have videos of the dough Stromboli that was not cooked. If you would like me to send them to you I happily will. Also, When I called the first night. I wasnt even really that upset just calling to let them know that it seemed really thin and not much sauce! I in no way was being rude or anything. I never asked for anything with the Supreme pizza. It wasn't my main issue. It was the pepperoni and in the end the Stromboli. Which could have been resolved if someone would have simply listened and not yelled at me and argued. I have owned a restaurant and listen to guest when they call to tell me something. I would never even think of telling them. We'll I have X number of years doing this. If someone isn't happy or satisfied it could be talked about. It could have been explained. Instead your team decided to yell, argue and scream at me. So don't come at me about next time I leave a review. I will be glad to post all pictures. Maybe I should try social media and add in even the picture of your cooks drink sitting in a prep area in the kitchen."