"UPDATE I have changed my 2 stars to 5 after speaking with the manager on the phone (and he also responded to my previous review). He apologized for the way the situation was handled and assured me that this was not the way they aspire to handle their business. I appreciate the time he took to speak to me and to respond to my previous review and as a result, I will be ordering from them again. This is absolutely the kind of customer service I highly value. I've been a frequent customer, ordering at least 2 3 days a week for months now. The food is actually pretty tasty and I was especially fond of their lemonade (couldn't get enough of it). But today, while the order I placed was written correctly, one of the sandwiches that was delivered was incorrect and the lemonade was weak and pretty terrible. This wouldn't usually prompt me to write a 2 star review, but the person who answered the phone when I called to address the issues was just plain rude. When I told him about the incorrect sandwich, he sounded annoyed that I was bothering him with such a trivial matter and basically blew it off and blamed it on his boss who took the order (he was not going to replace it with the item I actually ordered). When I asked him what he was going to do about the lemonade, he said that if he delivered a new one it would be the same, so he wasn't going to replace that either (he said that a new one would taste the same). When I then asked for a refund, he told me that if I wanted a refund but he was going to have to come and pick up the old one (no skin off my nose, the lemonade sucked but he was pretty obnoxious about it). I will not be purchasing from this store again (unfortunate because the food is usually good) all because of the way I was treated. Customer service matters.,, at least it matters to me."
Venetian
