Warm Cinnamon Roll
The Statehouse

The Statehouse

1001 Langdon Street, Madison, 53703, United States Of America

Fish • Cheese • Chicken • Noodles


"Stunning location, beautiful hotel unfortunately lacking in elegance with regards to the front of house staff. July 2023 Set in a stunning location on the edge of Lake Mendota, The Edgewater Hotel has many beautiful features; The stunning spa, Lakeview rooms with large comfortable beds and luxurious bedding. The Boathouse and Statehouse restaurants connected to the hotel are an excellent combination of casual lakeside dining with a fabulous menu and elegant, high end fine dining. The Boathouse staff were young and casual and very friendly which suited the casual lakeside environment. Unfortunately we felt that despite the luxurious surroundings, the lack of elegance and professionalism from the front of house staff really let the hotel down. It did not feel like a high end hotel, and at $1000 for 2 nights we expected excellent service and a little bit of luxury in the room above the basic requirements, but we were very disappointed. There were no teabags or milk in the room as stated, no mini bar or any extras in the room at all other than a very small bottle of water each in the fridge. We arrived in the evening, so asked the reception staff if they could provide some tea bags. He wasn’t very helpful and just sent us upstairs to The Statehouse restaurant to ask if they had any. We also asked the staff at the statehouse if they had a biscuit or a chocolate to accompany our tea. They gave us 2 teabags and a paper cup with a very small amount of milk and 4 small chocolates. We were charged on our bill $10 for the 2 teabags and $15 for the 4 chocolates! We were appalled at the price and at the lack of helpful service. We had just spent a few days in the Four Seasons in Chicago, which cost less per night than the Edgewater yet the elegance and helpfulness of the staff far surpassed the service we received at the Edgewater. It’s a shame as the hotel itself is really beautiful."