Whipped Feta
Romano's Macaroni Grill

Romano's Macaroni Grill

8620 Research Dr, Charlotte, North Carolina, 28262, United States

Soup • Grill • Pasta • Cheese


"Made reservations at 8:30 for 4 on Valentine’s Day. Got to restaurant at 8:15. Checked in with hostess who said reservations for that night were invalid because they had taken over 400 reservations for that night so no reservations were being granted we would need to be put on waiting list for 1 to 1-1/2 hours. Luckily, or so we thought, a bar waitress got us a table in bar area. She sat us, then continued to ignore us. It was a busy night granted but she didn’t have to seat us only to ask for our drink order 20 minutes later, then take another 20 minutes just to bring our waters. My husband finally got the bartender to make our drinks on a separate order he delivered them to our table. 20 minutes after that our food order was taken. Our soups were cold my soup bowl had residual food left on the inside of bowl. So nasty. 20 minutes after that waitress said she would check on our food. Didn’t see her again for another 30 minutes. Once we finally received our food, it was also very cold because it had been sitting waiting on her to pick it up bring to us. During the meal, she mentioned that another table ‘up left without paying’. I assume she told us that to overlook her horrible service or to feel sorry for her. As a former waitress, I can say this was by far the worse service food I have ever received. We didn’t leave the restaurant until close to 11:00 pm after being seated at 8:20. I understand it was Valentine’s Day but no restaurant should take reservations if they aren’t going to honor them have their worst waitresses working on one of their busiest nights. The whole thing was very unfortunate. I won’t go back."