"However, our waitress did not seem suited for the environment. I’m not sure if she was new, but her service left much to be desired. It took her 20 minutes after we were seated to come over and take our drink orders. Throughout the meal, she did not check in to see if my steak was cooked to my liking or inquire about our overall experience. The food was truly outstanding, and that was not the issue.
At one point, she stumbled and nearly spilled my husband's dinner in his lap while shifting the table, also spilling some water. Accidents happen, but unfortunately, that was the only time she smiled at us. Although I don’t mind the added gratuity, I felt that 20% was a bit excessive given her minimal service. I understand that waitstaff rely on tips, but they also need to earn them. Perhaps waitressing isn’t her forte, but while she is in that role, she should strive to provide excellent service for a meal as elegant and pricey as the one at J Morgan's.
Coming from a family with a restaurant background, I can say we would have tipped her more generously if she had delivered more than the bare minimum service one might expect at a fast-food restaurant. That said, we would definitely return for another special occasion; however, we will be requesting a different waitress next time. For a meal costing $80 per person, better service was expected."
