"I really wanted to give a 5 star review. The food looked and smelled delicious! However, it took our dinner 50 minutes to arrive. We had completely emptied our drinks (which were boozy shakes) and no one even stopped to check in with us on if we needed anything else or to give us an ETA on when our food would be arriving. We finally got up and went looking for it and saw our order sitting in the pick up window. We asked our waitress if it was our order and she confirmed that it must be. It still took another 3 minutes for it to be delivered to our table and it was cold. (Fries were cold to the touch like they had been cooked a while ago and had cooled back down) By that point, we were so hungry, we just devoured it. It was delicious cold, so I can only imagine how amazing it would have been hot and fresh! This was clearly a one off. Every other table around us got their orders promptly and their wait staff was engaging with them making sure they were having a pleasant experience. Obviously, one offs happen, but our waitress was completely unconcerned about how long our order was taking or even how we were doing in general. We we're even offered an apology for the long wait. Normally, I don't mind the mandatory gratuity and usually leave more, but that one was very hard to shell out."
