"I had an utterly frustrating experience at Pollito Chicken's food truck located at 701 E Hinson Street in Haines City. Despite hearing positive things about the restaurant, my recent encounter left me bewildered and thoroughly dissatisfied.On the evening of December 29th, 2023, at 6:20 PM, I pulled up to the food truck, eager to place an order for 12 chimis. However, my anticipation turned to disappointment when the employee, flat out refused to serve me. I was sitting in my vehicle just outside the food truck, ready to exchange my hard-earned money for a satisfying meal, yet I was met with outright denial.What baffled me even more was the absence of any apparent reason for this refusal. He claimed he was too busy to make the food. The employee seemed disinterested and occupied with their phone, completely disregarding the fact that I was the only customer there and willing to wait. I wonder what he was busy with? He wasn’t even cooking! Is this how Pollito Chicken operates its food trucks? By allowing employees to shirk their responsibilities and turn away paying customers?It's disheartening to witness such a lack of customer service, especially when one is willing to spend money on their establishment. I couldn't help but wonder, what's the point of operating a food truck if the employee in charge is unwilling to fulfill their duties? This experience has left a sour taste in my mouth, and I'm left questioning the integrity of Pollito Chicken's commitment to customer satisfaction."
