"My kids and I went to Fazolis last Saturday for dinner. Up until then, it had probably been at least 5 years since I ate there. I got the chicken fettuccine Alfredo, as did my younger son. My older son got pizza. I thought the chicken had good flavor, but the fettuccine wasn 't my favorite dish. Oddly enough, my son really liked it, and said it tasted better than Olive Garden (not even close, imo). One area I did think was better than OG, though, was the bread sticks. The ones at Fazolis just taste softer, with more butter. OG, from what I remember, was good, but still firmly 2nd. The guy that helped us that night, though, gave one of the best customer service experiences I 've ever had. He was patient, giving us time to look over the menu without feeling rushed, and when we had questions, was quick to answer them. His entire demeanor was friendly, laid back, and approachable. Perhaps the most important trait, however, was that he didn 't make us feel like we were putting them out , when my son wanted to order something close to the closing time. Since, COVID, a lot of businesses start shutting everything down way earlier than their stated closing time, which I find ridiculous. Even though they were starting to shut stuff down as we walked up, when we asked if they could still make the item my son was wanting, he, without hesitation, said, of course. That 's what real customer service looks like, and this guy knocked it out of the park, so much so, that my 12 year old son commented on it. If he wasn 't a Manager, he definitely has what it takes to be one, and wouldn 't doubt that he would be at some point, there or anywhere else."
