Jack's Family Restaurants

I ordered a Big Bacon burger and a cheeseburger at the drive-thru on June 30, 2022, just after 2 PM. The food was served promptly and it was hot.

I was informed that they were out of chicken tenders and gravy, and then they also told me they couldn't serve me coffee, which is listed on their menu. I'm really frustrated as a customer.

This place treats their new hires terribly. The way my daughter was treated was completely unacceptable. Jorden the shift leader should be fired!!! Treated my daughter like trash. Terrible establishment!!! Ver carta

sister in the law found a fly in her water, service was very rude, messed up her order. as someone who worked in almost food, I know it can be hard. but it's not rocket science. Hopefully, the health department will surprise her soon.

Gave me half of someone else order but I didn't know that till I got to where I was going. No plastic ware to eat with so had to throw my side order away. Tried to give me the wrong drink at the window. I know they are short staffed but the person at the window could double check to make sure everything is right before she/he hands it out.

I stopped by to grab some takeout, and they were playing Disney music in the background! The staff was really friendly and worked with a great sense of urgency to keep the lines moving. I also noticed how well the employees communicated with each other about what they needed. As always with Jack's, the food was excellent! My short visit was quite enjoyable! Ver carta

eating was good, but they really send you with the drinks. they have put so much ice in my cup that it was almost filled with ice, so much ice that I couldn't put a stray in it. only over a mouthful real drink throughout the cup. my date had to bring my cup back and ask them to remove the ice and add something real soda. no fountain in the dining room or I would have made myself.

The service was disappointing, and the food was unimpressive. The burger was overcooked, the bacon was so chewy it was inedible, and the chicken and biscuits were extremely dry. The first burger we ordered wasn’t made properly, and the milkshakes were more like milk than actual shakes. We were highly disappointed with our first experience at Jack's, and it will likely be our last.

Went to this location with my husband on his lunch break. While we were standing in line waiting for our order what I can only assume was the manager, a blond woman in plain clothes came in, walked up to the counter and loudly scolded the whole crew who were busy filling lunch orders for not line bussing cars outside. It was extremely unprofessional and embarrassing to her crew who were working and showing great customer service before she walked in. She was loud and obnoxious speaking to the crew, on her phone and allowing her child to climb all over the seats in the dining room. My husband has gone to this location in the past when they had a worker outside taking orders rather than using... Ver carta