"We were 5 couples who came to celebrate one of our friend’s birthday. We were seated outside, which was very nice and very quiet. Our waiter, Shawn, came by quickly to see if anyone wanted a beer or hard drink. He explained some of the dish specials and gave us time to decide. My wife ordered a Caesar Salad to start and then a nice plate of Chicken Parm. She was one of the few in our party that didn’t have to return their plate. All of us who ordered their 10oz New York strip $21.99) dinner, had to return their plates, as they were very undercooked or not prepared as ordered. The problem started right from the get go, as Shawn was overwhelmed at this point. The plates went back to the kitchen but when returned by some other waiters, they didn’t go back to the right people. It was a mess. After supper, Shawn cleared the table and came back with 10 small plates, which he placed right in front of the Birthday girl. NO surprise now!! After supper, Shawn came back with ONE bill for the table, instead of a bill for each couple. He explained the restaurants policy at which point 2 of us went back to the front reservation desk to argue our case. Finally, after getting nowhere, Dani Hurd, their Senior Service Manager stepped in. She assured us that we would all get individual bills one per couple). She was very nice and calmed everyone down. One last thing. The Birthday Girls daughter had ordered an $80.00 Birthday Cake, which was not delivered to the table."