"ROACHES: I visited the Aventura location for the first time nearly two weeks ago. I had a wonderful experience. The store manager actually waited for my arrival as I crawled my way through Miami traffic. I purchased the Cashew 32 oz Coconut Milk, 16 oz Almond Milk with the .50 cent cocoa upcharge and a chocolate, peanut butter smoothie. By reading the reviews and quick scan of the menu, you can tell I spent A LOT of money for a first time buy. At my request the manager packed my items in ice for them to arrive cool in consideration of the return trip ahead of me. The manager told me I should visit the 41st location as it would be closer to me despite their website saying that location was closed. *HERE 'S WHERE THINGS TAKE A TURN FOR THE WORSE*: Yesterday I visited the 41st location and found the staff there to also be extremely warm and welcoming. Very nice folks. I noticed they were hyper concerned with whether or not patrons had paid. I 'm guessing they 've had a problem with theft? IDK, I 've just not seen that a most places especially places that charge a premium for small consumables. Different but who knows. While waiting for a chocolate peanut butter smoothie and 24 oz of the Cashew Coconut milk. While waiting, I noticed the place wasn 't very tidy. It could be the mid day rush. I glanced into an ice cooler about waist height filled with ice bags annnnnndddddd A ROACH. YES, I SAID IT, A ROACH. Medium in size so as we say here in Florida if they 're that size that means mama, daddy, brother, sister and cousins as certainly roaming the area. Whhhhyyyyyyyy did I have to see this?????!!!!! One can 't possibly unsee a ROACH. *NUMBERS DON 'T LIE, A NUMBER OF THE REVIEWERS HAVE STATED THE OWNER IS A PROBLEM* I called the owner this morning and very respectfully complimented his staff, which he graciously accepted, his tasty product but in balance and because it was the primary reason for my call, disclosed THE ROACH. HE WAS TOTALLY UNNERVED LIKE IT WAS NO BIG DEAL. He began telling me the history of Miami (Whhhyyyyy????? My family was one VERY of the first families in Miami! They actually built the causeways). The filth he said was coming from neighboring businesses but further deflected from taking any ownership by saying this is Miami , basically roaches and rats come with the territory so deal with it. He said, the Health Dept already knows . I 'd made no mention of the Health Dept. I asked this narcissist in a very monotone, respectful manner could I bring the unopened product I purchased yesterday from the 41st location where I spotted the roach and have it swapped out for new product from the Aventura location. I was willing to take the drive. THE OWNER 'S RESPONSE? What do you want? You sound very aggressive! I politely reiterated my minimal request and he started back on the Roaches belong in Miami just like everyone else and We 've got a good thing going here tirade so I hung up the phone in the middle of this insane roach advocacy rant. NEVER.GOING.BACK."
