"I recently stayed for a week at the Mountain View Grand Resort in New Hampshire, and it was an unforgettable experience.Pros:The views from both our room and the property in general were truly unmatched. Being nestled in the heart of the mountains provided a breathtaking backdrop throughout our stay. The llama experience was an absolute must-do; walking alongside these gentle creatures and enjoying breakfast afterward was a unique adventure. Axe throwing and visiting the farm with a variety of animals were also standout activities that added to the charm of the resort. The property itself was impeccably clean and accentuated its natural beauty. The Wine Cellar Restaurant was truly beautiful and a wonderful experience. We tried the bar, and the second restaurant, as well as room service and all was stellar!Cons:While the overall experience was nice there were a few areas that left something to be desired. The front desk service, in particular, was lacking. It felt as though we had to initiate every request, which, considering the substantial cost of our stay (few thousand) was somewhat disappointing. The rest of the staff (housekeeping, activities coordinator, bar and restaurant, and the porch employees were amazing, no complaints there) but the front desk staff truly need some hospitality training. When checking in they didn't offer a map of the premises (and it's a huge property) or schedule of the activities- I had to prompt them to give it to us and I had to ask for every add-on activity (times, price) because I researched them online, not because they offered. Had I not seen the llama experience or axe throwing we wouldn't have done it because we wouldn't have known. And truly all they had to do was provide us a paper they print with the daily activities (which they did once I asked). We were also not told about the spa or all its services (which we would've done) until the last day when it was too late. Additionally, the limited scheduling of certain activities was a bit restrictive. Axe throwing being available only once a day at 10 am and s'mores offered only three times a week, rather than nightly, made it challenging to fully enjoy these amenities.In conclusion, the Mountain View Grand Resort offers a stunning setting and spacious rooms with incredible views. However, there is room for improvement when it comes to the level of service and the availability of some activities. Despite these minor drawbacks, our overall experience was memorable, but unless they change their staff training we'd consider spending those 3 thousand dollars at the Mount Washington Resort down the road. The Mountain View Resort is a historic and beautiful property and their front desk staff should treat it as such and make guests feel valued and welcome, as well as enticed to take advantage of every amenity it has to offer."
