Téléphone: +17758517200
Adresse: 720 S Meadows Pkwy, Reno I-89521-3860, United States
Ville: Reno
Menu Plats: 35
Avis: 4316
Site Web: http://eatatpegs.com/
"Dear Peg’s Management Team, I have been a loyal customer of Peg’s for many years, but I regret to inform you that I will no longer be returning to this particular location. Over the past year, I have noticed a significant decline in the quality of both the food and the service. As someone who is generally soft-spoken and accommodating, I have often set aside my personal preferences for the sake of my friends and family. However, my recent experiences have compelled me to share my concerns. As a Director of Guest Services at a local casino and resort, I understand the importance of exceptional customer service. Unfortunately, my recent visit to Peg’s was far from satisfactory. On my first weekend off in two months, I decided to spend quality time with my team at your establishment. I had hoped to enjoy a relaxing meal, free from the stresses of my job, but instead, I encountered several issues. Firstly, I have struggled to find a single menu item that meets my expectations. The food has consistently been either too salty, too greasy, or simply unpalatable. During my recent visit, I ordered a dish that was not to my liking and requested to replace it with French toast. The waitress responded by asking if I was requesting a refund, to which I replied that I would accept one if it was an option. After some time, she returned and informed me that the manager had tasted the gravy and found nothing wrong with it. This response made me feel as though my opinion was being dismissed. Moreover, the gravy tasted suspiciously like a prepackaged product, which further diminished my dining experience. Despite my dissatisfaction, I politely requested a single French toast instead. The entire interaction left me feeling uncomfortable and undervalued. My team and I discussed the situation, and it became apparent that others in the restaurant shared similar sentiments about the declining quality of service. In light of these experiences, I would like to offer some constructive feedback to help improve your establishment: Addressing Customer Complaints: It is crucial to handle customer complaints with empathy and without making excuses. Acknowledging the issue and showing a willingness to resolve it can significantly enhance customer satisfaction. Customer Collaboration: Successful businesses thrive on collaboration with their clientele. When a customer expresses a concern, such as finding the food too salty, it is essential to listen and address the issue promptly. Undermining the customer’s feedback can damage the establishment’s reputation and create an environment of incompetence. Active Listening: There is a distinct difference between hearing and listening. While you may hear a customer say they dislike the food, truly listening involves understanding and addressing their concerns. Retaining customers over time depends on how well their feedback is received and acted upon. Silencing customer feedback can lead to a decline in service quality. Ultimately, the quality of service is paramount. Even if the food is not exceptional, outstanding customer service can transform a negative experience into a positive memory. Although I may not return, I hope you take this feedback seriously and strive to improve. I genuinely want every business to succeed and believe that with the right approach, Peg’s can regain its former excellence."
Menu complet - 35 options
Tous les prix sont des estimations sur Menu.
Accompagnements
Salades
Sandwichs
Dessert
Spécialités Grillées
Toast
Pizza
Pizza Individuelle (26 Cm)
Sucres & Desserts
Grill & Toast
Peg'S Omelettes And Scrambles
Petits Déjeuners
Omelettes & Scrambles
Cuisine Américaine
“Aloha" From Hawaii
Burger
Plats Principaux
Options Véganes
Brunch
Side Tracks
Peg'S Aloha From Hawaii
Entrées
Plat Principal
Peg'S Eggs
House Burgers
Spécialités
Authentic Mexican Breakfast
Michael
Very busy restaurant, great food, really large servings, a lot to choose from the menu
Adresse
Avis
Carol
Always good. The chili rellanos and homemade corn beef hash are really good. Never had a bad meal
Rachel
Excellent home style breakfast. Staff always make me feel welcomed. Peg's is a definite family favorite!
Allen
My eggs and Portuguese sausage was great! Service was excellent. Was the best part of my stay in the area! Voir le carte
Steve
I went in for a colonoscopy this morn. Hadn't eaten since Saturday, Peg's is a great place to recharge. The food is very good.
Amy
This food was sooooo good! I got eggs and hash browns and toast. They kept coming around with more coffee It was a yummy breakfast
Dennis
Diner atmosphere. Very clean. Great food. Sophia (spelling? Our waitress should be the employee of the month, Great customer service. Voir le carte
Alan
Great friendly service in a clean, and pleasant environment. Food was very good, and the waitress very attentive to our needs. Highly recommend this place for breakfast.
Clem
HOLY COW! Sometimes you get lucky looking for a place to eat in a place that's new to you. I hit a home run here. There is so much I wanted to try on the Menu so this will likely only be review #1 of many in the future. THIS WAS FANTASTIC in every way. Follow-up: The PANCAKES were huge! I ordered the three pancakes and hash browns and had to tap out only half way in. This is exactly what I was craving and had a couple of pounds of pancakes to eat later. The food was so good. Great way to start my day...I WILL BE BACK!!
Ryan
Dear Peg’s Management Team, I have been a loyal customer of Peg’s for many years, but I regret to inform you that I will no longer be returning to this particular location. Over the past year, I have noticed a significant decline in the quality of both the food and the service. As someone who is generally soft-spoken and accommodating, I have often set aside my personal preferences for the sake of my friends and family. However, my recent experiences have compelled me to share my concerns. As a Director of Guest Services at a local casino and resort, I understand the importance of exceptional customer service. Unfortunately, my recent visit to Peg’s was far from satisfactory. On my first wee... Voir le carte
Reno
Reno, connue comme "La plus grande petite ville du monde", offre un mélange vibrant de casinos, d'activités de plein air et de diverses options de restauration, comprenant la cuisine basque et le classique burger du Nevada.
Catégories
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Coffee Savourez notre sélection de cafés riches et aromatiques, habilement préparés pour éveiller vos sens. Du classique expresso aux lattes crémeux, découvrez le mélange parfait pour commencer votre journée sur une note savoureuse.
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Waffles Gaufres dorées et moelleuses, cuites à la perfection ; idéales pour les envies sucrées ou salées. Savourez-les garnies de fruits frais, de sirop ou de votre choix d'accompagnements pour un délice satisfaisant à tout moment de la journée. Voir le carte
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American Savourez les saveurs classiques américaines avec notre menu diversifié, comprenant des hamburgers juteux, du poulet frit croustillant, des côtes de BBQ copieuses et des salades fraîches. Dégustez un confort intemporel à chaque bouchée, conçu pour satisfaire tous les goûts.
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Vegetarian Régalez-vous de notre collection vibrante de plats végétariens, élaborés avec les légumes les plus frais, des saveurs riches et des épices savoureuses. Savourez une assiette saine et délicieuse qui célèbre les meilleurs ingrédients de la nature.
Commodités
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Takeout
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Delivery
- Carte
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Mastercard
- Menu
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Families With Children
