Phone: +17758517200
Address: 720 S Meadows Pkwy, Reno I-89521-3860, United States
City: Reno
Menu Dishes: 35
Reviews: 4316
Website: http://eatatpegs.com/
"Dear Peg’s Management Team, I have been a loyal customer of Peg’s for many years, but I regret to inform you that I will no longer be returning to this particular location. Over the past year, I have noticed a significant decline in the quality of both the food and the service. As someone who is generally soft-spoken and accommodating, I have often set aside my personal preferences for the sake of my friends and family. However, my recent experiences have compelled me to share my concerns. As a Director of Guest Services at a local casino and resort, I understand the importance of exceptional customer service. Unfortunately, my recent visit to Peg’s was far from satisfactory. On my first weekend off in two months, I decided to spend quality time with my team at your establishment. I had hoped to enjoy a relaxing meal, free from the stresses of my job, but instead, I encountered several issues. Firstly, I have struggled to find a single menu item that meets my expectations. The food has consistently been either too salty, too greasy, or simply unpalatable. During my recent visit, I ordered a dish that was not to my liking and requested to replace it with French toast. The waitress responded by asking if I was requesting a refund, to which I replied that I would accept one if it was an option. After some time, she returned and informed me that the manager had tasted the gravy and found nothing wrong with it. This response made me feel as though my opinion was being dismissed. Moreover, the gravy tasted suspiciously like a prepackaged product, which further diminished my dining experience. Despite my dissatisfaction, I politely requested a single French toast instead. The entire interaction left me feeling uncomfortable and undervalued. My team and I discussed the situation, and it became apparent that others in the restaurant shared similar sentiments about the declining quality of service. In light of these experiences, I would like to offer some constructive feedback to help improve your establishment: Addressing Customer Complaints: It is crucial to handle customer complaints with empathy and without making excuses. Acknowledging the issue and showing a willingness to resolve it can significantly enhance customer satisfaction. Customer Collaboration: Successful businesses thrive on collaboration with their clientele. When a customer expresses a concern, such as finding the food too salty, it is essential to listen and address the issue promptly. Undermining the customer’s feedback can damage the establishment’s reputation and create an environment of incompetence. Active Listening: There is a distinct difference between hearing and listening. While you may hear a customer say they dislike the food, truly listening involves understanding and addressing their concerns. Retaining customers over time depends on how well their feedback is received and acted upon. Silencing customer feedback can lead to a decline in service quality. Ultimately, the quality of service is paramount. Even if the food is not exceptional, outstanding customer service can transform a negative experience into a positive memory. Although I may not return, I hope you take this feedback seriously and strive to improve. I genuinely want every business to succeed and believe that with the right approach, Peg’s can regain its former excellence."
Full menu - 35 options
All prices are estimates on menu.
Side Orders
Salads
Coleslaw
Crunchy cabbage and crisp carrots mixed with creamy dressing for a refreshing side dish.
Chef Salad
A fresh and crisp salad with mixed greens, turkey, ham, cheese, eggs, and vegetables, dressed lightly to perfection.
Pico De Gallo
Fresh salsa with tomatoes, onions, cilantro, lime juice, and chili peppers.
Macaroni Salad
A creamy, tangy macaroni salad with crunchy vegetables, perfect as a side dish or light entree.
Sandwiches
Dessert
Pancake
Fluffy and golden, a classic breakfast favorite served with syrup and a side of butter for a sweet and satisfying morning treat.
Grill Specials
Loco Moco
Loco Moco is a comforting Hawaiian dish featuring rice topped with a juicy hamburger patty, savory gravy, and a perfectly fried egg.
Potatoes
Hash Browns
Crispy, golden-brown shredded potatoes perfect as a savory breakfast side.
Single Pizza (26 Cm)
Monte Cristo
A classic sandwich with ham, turkey, and Swiss cheese, battered and fried, often dusted with powdered sugar and served with jam.
Toast
French Toast
Thick slices of bread soaked in a rich egg mixture, grilled to golden perfection, and dusted with powdered sugar.
Pizza
Burger
Cheese Burger
Juicy beef patty topped with melted cheese, fresh lettuce, tomato, and pickles on a toasted bun.
American Food
Eggs Benedict
Poached eggs, Canadian bacon, and hollandaise sauce on an English muffin.
Vegan Options
Sweets & Desserts
Belgian Waffle
Light, fluffy Belgian waffle topped with fresh seasonal berries and a dollop of whipped cream.
Breakfasts
Peg'S Omelettes And Scrambles
Grill & Toast
Omelettes & Scrambles
Starters
Brunch
Main Course
Southwest Burger
Juicy beef patty topped with zesty salsa, creamy avocado, spicy jalapeños, and melted cheese on a toasted bun.
Favorites
“Aloha" From Hawaii
Main Courses
Specials
Side Tracks
Steaks
Country Fried Steak
Tender beef steak, breaded and fried, served with creamy country gravy.
Meat And Eggs
Michael
Very busy restaurant, great food, really large servings, a lot to choose from the menu
Address
Reviews
Carol
Always good. The chili rellanos and homemade corn beef hash are really good. Never had a bad meal
Rachel
Excellent home style breakfast. Staff always make me feel welcomed. Peg's is a definite family favorite!
Allen
My eggs and Portuguese sausage was great! Service was excellent. Was the best part of my stay in the area! View menu
Steve
I went in for a colonoscopy this morn. Hadn't eaten since Saturday, Peg's is a great place to recharge. The food is very good.
Amy
This food was sooooo good! I got eggs and hash browns and toast. They kept coming around with more coffee It was a yummy breakfast
Dennis
Diner atmosphere. Very clean. Great food. Sophia (spelling? Our waitress should be the employee of the month, Great customer service. View menu
Alan
Great friendly service in a clean, and pleasant environment. Food was very good, and the waitress very attentive to our needs. Highly recommend this place for breakfast.
Clem
HOLY COW! Sometimes you get lucky looking for a place to eat in a place that's new to you. I hit a home run here. There is so much I wanted to try on the Menu so this will likely only be review #1 of many in the future. THIS WAS FANTASTIC in every way. Follow-up: The PANCAKES were huge! I ordered the three pancakes and hash browns and had to tap out only half way in. This is exactly what I was craving and had a couple of pounds of pancakes to eat later. The food was so good. Great way to start my day...I WILL BE BACK!!
Ryan
Dear Peg’s Management Team, I have been a loyal customer of Peg’s for many years, but I regret to inform you that I will no longer be returning to this particular location. Over the past year, I have noticed a significant decline in the quality of both the food and the service. As someone who is generally soft-spoken and accommodating, I have often set aside my personal preferences for the sake of my friends and family. However, my recent experiences have compelled me to share my concerns. As a Director of Guest Services at a local casino and resort, I understand the importance of exceptional customer service. Unfortunately, my recent visit to Peg’s was far from satisfactory. On my first wee... View menu
Reno
Reno, known as "The Biggest Little City in the World," offers a vibrant mix of casinos, outdoor activities, and diverse dining options, featuring Basque cuisine and the classic Nevada burger.
Categories
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Coffee Indulge in our rich and aromatic coffee selection, expertly brewed to awaken your senses. From classic espresso to creamy lattes, discover the perfect blend to start your day on a flavorful note.
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Waffles Golden, fluffy waffles cooked to perfection; ideal for sweet or savory cravings. Enjoy them topped with fresh fruits, syrup, or your choice of accompaniments for a delicious and satisfying treat at any time of day. View menu
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American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes.
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Vegetarian Delight in our vibrant collection of vegetarian dishes, crafted with the freshest greens, rich flavors, and savory spices. Enjoy a wholesome, delectable plate that celebrates nature's finest ingredients.
Amenities
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Takeout
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Delivery
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Mastercard
- menu
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Families With Children
