Téléphone: +18593715425
Adresse: 7848 Mall Rd, Florence, United States
Ville: Florence
Menu Plats: 35
Avis: 619
Site Web: http://thewingx.com/
"This restaurant used to be a family favorite for us, as we visited twice a week for years. However, our experience a few months ago really soured our impression. One evening, they were promoting a great deal on ribs for $19.99. After waiting nearly half an hour for drinks, our server took our order. Twenty minutes later, he returned to inform us that they were out of the special ribs. He offered an alternative type, but at a different price. Frustrated, I asked to speak with the manager. I explained that we were regular customers and had already been waiting for 50 minutes, with only seven of the ten customers in the restaurant at our table. The manager expressed his apologies but stated that there was nothing he could do about the pricing for the substitute ribs. I could either choose something else or... he trailed off without finishing his thought. My wife ordered an appetizer and a salad as her meal, which arrived while the rest of us were still waiting. This meal took an additional 30 minutes to come out. Eventually, the rest of our changed orders also arrived, but it took another 45 minutes. The manager refused to adjust the bill and gave us a $10 gift card to try to make up for the issues, encouraging us to give them another chance. Fast forward to yesterday, July 4th, when we decided to return. The restaurant was mostly empty except for two tables, and there were three servers, including the bartender. We ordered the ribs and a fried chicken salad. Coincidentally, the ribs were, once again, on special, but I didn’t notice until I had already ordered a tall beer. When I asked if I could apply the beer price difference to my order, I was told no; the system couldn’t accommodate that. Instead, the server offered a side salad to replace the complimentary beer, which I accepted. My wife’s chicken salad was supposed to contain mixed greens, feta cheese, candied pecans, dried cranberries, red onions, strawberries, and grilled or fried chicken with honey mustard dressing. Instead, it arrived with only mixed greens and feta, without the promised strawberries or cranberries. The ribs were tough, as if they had been reheated from the previous day, yet they tasted alright, requiring considerable effort to gnaw off the bone. This is their last chance with us. I have $200 in gift cards from our visits, so I hope they can redeem themselves on our next trip, but I fear it may be our final visit. It’s concerning to see how they’ve maintained such poor service while other restaurants like Olive Garden and BJ's are thriving. One last point: they used to allow smoking in the bar after 9 PM, which drew in local staff from other eateries, who would come to eat and spend money. Now that they prohibit smoking, that customer base has vanished, likely costing them significant revenue. It seems they are making all the wrong moves. Someone needs to step in and address the management issues at this restaurant before it becomes just another seasonal Halloween shop."
Menu complet - 35 options
Tous les prix sont des estimations sur Menu.
Burger
Dessert
Sandwichs
Poulet
Accompagnements
Salades
Ailes De Poulet
Gâteaux Populaires
Porc
Entrées
Plats De Bœuf
Desserts
Gâteau Au Chocolat
Gâteau au chocolat riche et moelleux, garni d'un glaçage crémeux au chocolat.
Cuisine Américaine
Combos
Plats Principaux
Repas Spéciaux En Combo & Thalis
Combos De Burgers
Combos De Sandwichs Au Poulet
Fabiola
The pork belly tater tots are absolutely incredible. The service is excellent as well!
Adresse
Avis
BabyHab
Talked to manager Billy he went above and beyond. Fantastic excellent customer service thank you
Isaac
I ordered a Bacon Cheeseburger Combo, but I ended up getting a regular cheeseburger without any bacon.
Randy
Top ten performance loved the BQ 1/2 Chicken food waz hot, fresh tasting, service was excellent!! Couldn't ask for no more. Voir le carte
James
Worst steak I ever had had to send it back twice did not even taste good and no seasoning my nothing on it I would have rather had a
Savanna
I’ve never been in person- but I doordashed it for lunch today. It arrived on time, warm, and delicious. I got the boneless maple bacon wings and they were pretty good, I wish there was more sauce but I could have gotten extra for $0.99 if I wanted to. The sweet tea was really good as well as the fries!
Banner
I tried the wings from this restaurant for the first time last night, ordering 16 bone-in wings with Buffalo BBQ sauce, and I was truly impressed by how tasty they were. They were full of flavor, had the perfect amount of sauce, and the wings were a good size, comparable to those at Quaker Steak. I will definitely be ordering from here again soon! Voir le carte
Kimberly
Without a doubt, this restaurant offers the best all-around service we've experienced in quite some time. The establishment is clean, and the staff is polite. Our waitress, Charlie, was exceptional—attentive and got our order right on the first try. There were plenty of napkins, our drinks were always refilled, and the service was present without being intrusive. The staff appeared to have a strong knowledge of the menu. It's been ages since I've finished an entire dinner in a restaurant! The smoked turkey was outstanding. We asked to speak with the manager to commend the restaurant and its staff, and Billy was professional and came right to our table. He was genuinely proud of his team and...
Chasity
I have eaten here several times as I love the food. However, I have had a lot of terrible experiences and yet I continued to order because when made properly, the food is great. However, that's a rare occasion. I stopped eating here for several months as a result because I realized I was simply wasting my money. Tonight I was craving their wings and decided to order for my lunch. I ordered boneless buffalo mild wings and received plain chicken, no sauce. I did not receive the fries that I ordered. The bread sticks were completely burnt and not even able to eat because they were so rough and additionally there was queso just inside of the box loosely. I did not receive the sauces I paid for a...
Matthew
This restaurant used to be a family favorite for us, as we visited twice a week for years. However, our experience a few months ago really soured our impression. One evening, they were promoting a great deal on ribs for $19.99. After waiting nearly half an hour for drinks, our server took our order. Twenty minutes later, he returned to inform us that they were out of the special ribs. He offered an alternative type, but at a different price. Frustrated, I asked to speak with the manager. I explained that we were regular customers and had already been waiting for 50 minutes, with only seven of the ten customers in the restaurant at our table. The manager expressed his apologies but stated tha... Voir le carte
Catégories
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Bbq Savourez les saveurs fumées et savoureuses de nos offres barbecue. Des côtes tendres aux briskets juteux, chaque plat est grillé à la perfection avec nos sauces et épices signature pour une expérience BBQ authentique.
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Meat Découvrez notre sélection de viandes savoureuses, comprenant des steaks grillés à la perfection, du poulet tendre et des plats d'agneau savoureux, chacun assaisonné à la perfection pour une expérience culinaire inoubliable. Voir le carte
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Steak Savourez des morceaux de steaks juteux et tendres, grillés à la perfection par des experts. Chaque bouchée offre une explosion de saveurs, servie avec des accompagnements classiques et des sauces délicieuses pour rehausser votre expérience culinaire.
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American Savourez les saveurs classiques américaines avec notre menu diversifié, comprenant des hamburgers juteux, du poulet frit croustillant, des côtes de BBQ copieuses et des salades fraîches. Dégustez un confort intemporel à chaque bouchée, conçu pour satisfaire tous les goûts.
Commodités
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Wifi
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Takeout
- Carte
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Delivery
- Menu
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Television
