Téléphone: +15124510027
Adresse: 7930 Burnet Rd, 78757, Austin, United States
Ville: Austin
Menu Plats: 22
Avis: 1581
"Worst customer service EVER. Don?t get me wrong the subs are DELICIOUS but this past weekend I had a horrible experience with this location. I work for a plumbing company nearby and usually order through DoorDash rather than go and pick it up to save time due to the brevity of my lunch break. Friday night my husband placed my order for a large Club with NO avo/guacamole, black olives, pickles onions. Imagine the disappointment when my food finally arrives $20 45 minutes later only to bite into a sandwich covered in guacamole ! I could have cried. It was disappointing because 1- I was REALLY hungry but also because I LOVE these sandwiches ! Ever since my first time visiting Thundercloud I haven?t even stepped foot inside a Subway; so needless to say I was really looking forward to this food. Work was way too busy for me to leave and get it corrected and I did NOT want to pay another delivery fee; so I called in and spoke to a manager about the mistake that was made with my food and asked if I could come pick up a replacement the following day (Saturday) since I had to work anyway. I was assured it would be no problem and that it?d be corrected. Fast forward to lunch on Saturday; my husband called in to confirm the location was aware I would be returning for my sandwich but made properly this time- No guacamole ! He let me know a staff member by the name of Mary was aware of my order and even repeated it back to him to ensure it would be right this time; The Club-turkey, ham, provolone,no guacamole on white bread, extra bacon, black olives, onions and pickles. I work alone on Saturday and normally we can?t leave for lunch; I had to request my boss forward the office phones to our on-call phone so that I could run and grab my food. She obliged but told me to make it quick. I go and get my food and rush back to office and no kidding- THE SANDWICH WAS WRONG AGAIN. Not only was it on wheat instead of smothered in guacamole but the only meat on the sandwich was bacon! Since my husband is the one who called to confirm the order I asked him to call the location back and let them know what happened but 3-way in case they needed to speak to me as well. He spoke to Ricky who advised that he ?did everything he could do? and that there was ?no way? there was no meat on the sandwich but at this point getting it remade would be at his managers discretion who coincidentally ?wasn?t there? and that we?d have to call back Monday to speak to her. My husband and I waited on him to hang up so that we could resume our conversation however Ricky neglected to hang up the phone. For 7 full minutes we listened to him bragging and boasting about the way he?d just treated a customer. My husband called back to inform him of this at which point Ricky accused us of ?roaching? for free sandwiches and repeatedly saying it was ? impossible? for there to be no meat on the sandwich. After spending now 2 days trying to get this sub, getting ac"
Menu complet - 22 options
Tous les prix sont des estimations sur Menu.
Salades
Sandwichs
Dessert
Entrées
Subs Classiques
Sandwiches And Po-Boys
Pizza
Burger
Classic Picks
Burritos / Chimichangas
Soup &Amp;Amp; Salad
Wraps*
Christopher
Love this place. Good crew, and the ingredients are always fresh. Shredded lettuce for the win!
Adresse
Avis
Priya
An Austin Institution. Egg sub Salad is a favourite. They also have seasonal menu changes which keeps it fresh.
Emily
Everything you want from a simple sandwich shop. The servers are always friendly and easy going. The sandwiches are simple yet delicious. I'm personally a big fan of their avocado spread.
Bill
This place easily deserves a 5-star rating, and it's not because of any fancy decor. The food is consistently delicious and exudes the relaxed vibe of old Austin. I find myself coming here at least once a week, even though I pass by two other dedicated sub shops on my way. Voir le carte
Tung
Looks like they turned this place around. My daughter and I had a great experience at this location, and we look forward to coming back again! Old Review Long-time Thundercloud Subs fan. Never going back to this West Anderson location. Unwelcoming service. Felt hurried from the get go.
User
I ordered a BLT online and tipped in advance, only to get home and discover it had only two pieces of bacon and way too much shredded lettuce. This is the second time this has happened at a different location. I won’t be returning to T-Cloud again. I would give them fewer stars if I could.
Vanessa
ThunderCloud is one of my favorite sandwich shops, and I had a fantastic experience at this location. The person who made my sandwich was attentive and followed my instructions carefully due to a food allergy I have. The service was wonderfully friendly, and the store was clean and pleasant. Voir le carte
Kyle
I absolutely adore this location! The food is consistently delicious, no matter which branch you visit, but the staff at this one truly stands out. They are exceptionally friendly and welcoming, always greeting you with a smile and often going above and beyond to brighten my day. Thank you for being the sandwich heroes we all need!
Christian
I've been enjoying meals at various T Cloud locations since my high school days, which dates back to the mid-1980s. It's a simple, casual spot for lunch or dinner that focuses on high-quality, fresh ingredients. They prepare your sandwich to order and do it quickly. T Cloud has become an Austin staple, thriving on its consistent model of offering great sandwiches at great prices year after year. Plus, there's always good music playing as you wait or eat. This isn’t the Four Seasons, so leave your pretentious attitude at the door, and you’ll have a great experience. I’ll admit I'm a bit biased towards local Austin businesses, but these sandwiches far surpass those from national chains. It's a...
User
Worst customer service EVER. Don?t get me wrong the subs are DELICIOUS but this past weekend I had a horrible experience with this location. I work for a plumbing company nearby and usually order through DoorDash rather than go and pick it up to save time due to the brevity of my lunch break. Friday night my husband placed my order for a large Club with NO avo/guacamole, black olives, pickles onions. Imagine the disappointment when my food finally arrives $20 45 minutes later only to bite into a sandwich covered in guacamole ! I could have cried. It was disappointing because 1- I was REALLY hungry but also because I LOVE these sandwiches ! Ever since my first time visiting Thundercloud I hav... Voir le carte
Austin
Austin est une ville dynamique connue pour sa musique live, son innovation technologique et sa scène culinaire diversifiée incluant Tex-Mex, barbecue et tacos pour le petit-déjeuner, reflétant son mélange culturel et sa créativité.
Catégories
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Meat Découvrez notre sélection de viandes savoureuses, comprenant des steaks grillés à la perfection, du poulet tendre et des plats d'agneau savoureux, chacun assaisonné à la perfection pour une expérience culinaire inoubliable.
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American Savourez les saveurs classiques américaines avec notre menu diversifié, comprenant des hamburgers juteux, du poulet frit croustillant, des côtes de BBQ copieuses et des salades fraîches. Dégustez un confort intemporel à chaque bouchée, conçu pour satisfaire tous les goûts. Voir le carte
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Sandwiches Un assortiment délicieux de sandwichs fraîchement préparés, confectionnés avec des ingrédients de première qualité et servis sur du pain artisanal. Parfait pour un déjeuner rapide ou un repas satisfaisant, chaque bouchée est riche en saveurs et en bienfaits.
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North American Savourez les saveurs variées de l'Amérique du Nord avec des plats allant des burgers juteux et poulets frits croustillants aux côtes de BBQ acidulées et salades fraîches, capturant l'essence des favoris régionaux et des classiques réconfortants.
Commodités
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Debit
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Takeout
- Carte
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Delivery
- Menu
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Free Parking
