Thundercloud Subs - Menu

7930 Burnet Rd, 78757, Austin, United States

🛍 Meat, American, Sandwiches, North American

3.9 💬 1581 Reviews
Thundercloud Subs

Phone: +15124510027

Address: 7930 Burnet Rd, 78757, Austin, United States

City: Austin

Menu Dishes: 22

Reviews: 1581

"Worst customer service EVER. Don?t get me wrong the subs are DELICIOUS but this past weekend I had a horrible experience with this location. I work for a plumbing company nearby and usually order through DoorDash rather than go and pick it up to save time due to the brevity of my lunch break. Friday night my husband placed my order for a large Club with NO avo/guacamole, black olives, pickles onions. Imagine the disappointment when my food finally arrives $20 45 minutes later only to bite into a sandwich covered in guacamole ! I could have cried. It was disappointing because 1- I was REALLY hungry but also because I LOVE these sandwiches ! Ever since my first time visiting Thundercloud I haven?t even stepped foot inside a Subway; so needless to say I was really looking forward to this food. Work was way too busy for me to leave and get it corrected and I did NOT want to pay another delivery fee; so I called in and spoke to a manager about the mistake that was made with my food and asked if I could come pick up a replacement the following day (Saturday) since I had to work anyway. I was assured it would be no problem and that it?d be corrected. Fast forward to lunch on Saturday; my husband called in to confirm the location was aware I would be returning for my sandwich but made properly this time- No guacamole ! He let me know a staff member by the name of Mary was aware of my order and even repeated it back to him to ensure it would be right this time; The Club-turkey, ham, provolone,no guacamole on white bread, extra bacon, black olives, onions and pickles. I work alone on Saturday and normally we can?t leave for lunch; I had to request my boss forward the office phones to our on-call phone so that I could run and grab my food. She obliged but told me to make it quick. I go and get my food and rush back to office and no kidding- THE SANDWICH WAS WRONG AGAIN. Not only was it on wheat instead of smothered in guacamole but the only meat on the sandwich was bacon! Since my husband is the one who called to confirm the order I asked him to call the location back and let them know what happened but 3-way in case they needed to speak to me as well. He spoke to Ricky who advised that he ?did everything he could do? and that there was ?no way? there was no meat on the sandwich but at this point getting it remade would be at his managers discretion who coincidentally ?wasn?t there? and that we?d have to call back Monday to speak to her. My husband and I waited on him to hang up so that we could resume our conversation however Ricky neglected to hang up the phone. For 7 full minutes we listened to him bragging and boasting about the way he?d just treated a customer. My husband called back to inform him of this at which point Ricky accused us of ?roaching? for free sandwiches and repeatedly saying it was ? impossible? for there to be no meat on the sandwich. After spending now 2 days trying to get this sub, getting ac"

Full menu - 22 options

All prices are estimates on menu.

Salads

Sandwiches

Dessert

Entrées

Pizza

Sandwiches And Po-Boys

Classic Subs

Burger

Wraps*

Soup &Amp;Amp; Salad

Classic Picks

Burritos / Chimichangas

Tone Tone

This was my first time here .. definitely good stuff

Address

Show Map

Reviews

User
User

It was my first visit, and I definitely had a positive experience!


Christopher
Christopher

Love this place. Good crew, and the ingredients are always fresh. Shredded lettuce for the win!


User
User

I recently visited ThunderCloud Subs, and I'm excited to share that their food is still as fantastic as it was decades ago! View menu


John
John

I used to visit ThunderCloud Subs many years ago for their delicious food, and I'm thrilled to say that they are just as fantastic now as they were back then!


User
User

This place is fantastic! They make amazing sandwiches and the staff is really friendly. Thanks for another wonderful meal! I truly believe this is the best Thunder Cloud in town.


Tom
Tom

This restaurant is fantastic! They prepare delicious sandwiches and have a wonderful group of staff. Thank you for another wonderful meal! I truly believe this is the best Thunder Cloud in town. View menu


Christina
Christina

Ricky and Zoe at Thundercloud #5 consistently take our orders, and they are always fun and friendly! They truly deserve a genie wish and a generous hot fudge sundae! Every visit is a wonderful experience, and the food is always delicious!


User
User

I ordered a BLT online and tipped in advance, only to get home and discover it had only two pieces of bacon and way too much shredded lettuce. This is the second time this has happened at a different location. I won’t be returning to T-Cloud again. I would give them fewer stars if I could.


User
User

Worst customer service EVER. Don?t get me wrong the subs are DELICIOUS but this past weekend I had a horrible experience with this location. I work for a plumbing company nearby and usually order through DoorDash rather than go and pick it up to save time due to the brevity of my lunch break. Friday night my husband placed my order for a large Club with NO avo/guacamole, black olives, pickles onions. Imagine the disappointment when my food finally arrives $20 45 minutes later only to bite into a sandwich covered in guacamole ! I could have cried. It was disappointing because 1- I was REALLY hungry but also because I LOVE these sandwiches ! Ever since my first time visiting Thundercloud I hav... View menu

Austin

Austin

Austin is a vibrant city known for live music, tech innovation, and a diverse food scene including Tex-Mex, BBQ, and breakfast tacos, reflecting its cultural blend and creativity.

Categories

  • Meat Explore our mouth-watering meat selection, featuring expertly grilled steaks, tender chicken, and flavorful lamb dishes, each seasoned to perfection for an unforgettable dining experience.
  • American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes. View menu
  • Sandwiches A delightful assortment of freshly made sandwiches, crafted with premium ingredients and served on artisan bread. Perfect for a quick lunch or a satisfying meal, each bite is packed with flavor and goodness.
  • North American Savor the diverse flavors of North America with dishes ranging from juicy burgers and crispy fried chicken to tangy BBQ ribs and fresh salads, all capturing the essence of regional favorites and comfort classics.

Amenities

  • Debit
  • Takeout
  • menu
  • Delivery
  • menu
  • Free Parking

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"I literally just made a review but I’m going to make another one because for whatever reason someone or somehow it got deleted. I used to be a regular at Bouldin and the service was always amazing but my last two visits have been by far horrible. The service has been so poor that I felt disgusted when leaving the restaurant. There are two girls that work there with light brown hair and blue eyes. Pretty sure one of their names is Rego. My boyfriend and I were served by her before and she seemed nothing but annoyed and couldn’t care less if we were in her section. Barley even interacted with us or asked how our meal was and just seemed disgusted by us, just being rude passive aggressive for no reason at all. I’m a server and I KNOW this isn’t how you treat your guests and the same thing happened tonight. She just seemed like she couldn’t care less if we were there and just seemed annoyed? I don’t mind paying the gratuity if I’m being treated decently but that wasn’t the case and I feel as though they feel like they think they can get away with behaving like mean girls just because there’s a gratuity. I have friends that dine here as well and they have had the same experience. I’m not one to write reviews but I feel this needs to come across a managers attention so they know who they are hiring and how they are treating customers. Really disgusted and disappointing and if this gets deleted again I’ll write another review or just call the store to speak to a manager. Disgusted by their behavior."