Telefono: +15054737633
Indirizzo: 4706 Airport Rd, 87507, Santa Fe, US, United States
Città: Santa Fe
Menu Piatti: 11
Recensioni: 5020
Sito Web: https://blakeslotaburger.olo.com/menu/blakes-lotaburger-airportcerillos/
"My experience at your establishment was highly unsatisfactory due to the unprofessional and rude behavior of an individual who claimed to be the manager, identifying herself as Nicole, though I doubt that is her real name. Her behavior was incredibly rude and incompetent. While I understand that your team might be understaffed and busy, rudeness and disrespect towards customers are unacceptable. I work in customer service myself and understand the pressures of being understaffed and busy. On the 4th of July, we ordered seven breakfast burritos but received only six. When we pointed this out, Nicole insisted we had to order another one, despite our receipt clearly stating seven. We had to count the burritos in front of her like children before she acknowledged the mistake. In previous online orders, she was similarly rude, offering no solutions and hanging up on us. Today was the final straw. After they put green chili inside a burrito instead of on the side, we asked for it to be fixed. This is a simple and understandable mistake, but Nicole demanded the burrito back and threw it away instead of donating it, even though a woman was standing nearby trying to pay for her meal with pennies. When I asked for her name as we were leaving, she told us, If you don 't like this Lotaburger, go to another one. We don 't need your business, and continued to yell and berate us. The other employees looked embarrassed, but Nicole showed no care. The service we received was unsatisfactory and an embarrassment to your establishment. We will not come back to this location until this is fixed. We love the food but not the service. DO BETTER."
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Santa Fe, nota per la sua architettura in stile Pueblo, offre piatti regionali come stufato di peperoncino verde, enchiladas e biscochitos, riflettendo la sua ricca eredità nativa americana e spagnola.