Blake's Lotaburger - Piatti

4706 Airport Rd, 87507, Santa Fe, US, United States

🛍 Meat, Burgers, Chicken, Hamburger

3.4 💬 5020 Recensioni
Blake's Lotaburger

Telefono: +15054737633

Indirizzo: 4706 Airport Rd, 87507, Santa Fe, US, United States

Città: Santa Fe

Menu Piatti: 11

Recensioni: 5020

Sito Web: https://blakeslotaburger.olo.com/menu/blakes-lotaburger-airportcerillos/

"My experience at your establishment was highly unsatisfactory due to the unprofessional and rude behavior of an individual who claimed to be the manager, identifying herself as Nicole, though I doubt that is her real name. Her behavior was incredibly rude and incompetent. While I understand that your team might be understaffed and busy, rudeness and disrespect towards customers are unacceptable. I work in customer service myself and understand the pressures of being understaffed and busy. On the 4th of July, we ordered seven breakfast burritos but received only six. When we pointed this out, Nicole insisted we had to order another one, despite our receipt clearly stating seven. We had to count the burritos in front of her like children before she acknowledged the mistake. In previous online orders, she was similarly rude, offering no solutions and hanging up on us. Today was the final straw. After they put green chili inside a burrito instead of on the side, we asked for it to be fixed. This is a simple and understandable mistake, but Nicole demanded the burrito back and threw it away instead of donating it, even though a woman was standing nearby trying to pay for her meal with pennies. When I asked for her name as we were leaving, she told us, If you don 't like this Lotaburger, go to another one. We don 't need your business, and continued to yell and berate us. The other employees looked embarrassed, but Nicole showed no care. The service we received was unsatisfactory and an embarrassment to your establishment. We will not come back to this location until this is fixed. We love the food but not the service. DO BETTER."

Menu completo - 11 opzioni

Tutti i prezzi sono stime su Menu.

Pollo

Dessert

Piatti A Base Di Uova

Hamburger

Patatine Fritte

Ciotole

Other Entrees

Patatine Piccanti

Panini

Antipasti

GatoActivado GatoActivado

If you visit New Mexico you gotta try these burgers, some of the best fast food burgers in town...

Indirizzo

Mostra Mappa

Recensioni

Paula
Paula

The food and service was good, but the employees had the Spanish music very loud. It was rather annoying.


Sean
Sean

Yummy itsaburger and seasoned fries. Super attentive, friendly, and accommodating staff. Good job Jared and chefs!


Terry
Terry

Amazing Hamburger I’ve eaten burgers all over the US and many countries globally! The NM style Lotta burger is the best #1! Visualizza piatti


Berenice
Berenice

Location states they open at 6am and my order placed online was supposed to be picked up at 6.18, they did not open the doors on time and the girl who did had an aweful attitude, I was standing outside by the door for 20 minutes waiting for her to open the door , she saw me and ignored me


Michelle
Michelle

The cashier nicole is always super nice and helpful, she gets the line down quick and knows what’s she’s doing very well! the store is also mostly always very clean, more than the other locations if i’m being honest! the GM keeps that place running smoothly ! definitely my favorite location keep up the good work!!


Jolene
Jolene

This is the worst lotaburger I've ever been to. My order was wrong. I ordered no onions and pickles and got just that and ordered cheese. No cheese. I got 2 little ketchup packets,no napkins. My burger was so dry!! The cashier was not friendly at all, she was rude!! I should've checked my order but of course I'm on my lunch and in a hurry. Visualizza piatti


Ndifor
Ndifor

Clean, and the receptionists are doing their very best to make sure they get the food served in time so that clients can continue with their own activities of the day without disruptions also, kids can get there choice of food and/or drinks and also some small space for them to run around though it may disrupt traffic flow inside but kids are always gonna be kids


Barbara
Barbara

Finally, a Blake's Lotaburger that serves its famous breakfast burrito all day! We live way out of town and rarely arrive in Santa Fe in time to order them for takeout. Now, we can stop by on our way back home and get two for the next morning's breakfast. Ask for extra chile; the red is my favorite. I can't speak to the rest of the menu at this branch or any of the other branches) as we only order the breakfast burritoe,and those as takeout.


Kimberly
Kimberly

My experience at your establishment was highly unsatisfactory due to the unprofessional and rude behavior of an individual who claimed to be the manager, identifying herself as Nicole, though I doubt that is her real name. Her behavior was incredibly rude and incompetent. While I understand that your team might be understaffed and busy, rudeness and disrespect towards customers are unacceptable. I work in customer service myself and understand the pressures of being understaffed and busy. On the 4th of July, we ordered seven breakfast burritos but received only six. When we pointed this out, Nicole insisted we had to order another one, despite our receipt clearly stating seven. We had to cou... Visualizza piatti

Santa Fe

Santa Fe

Santa Fe, nota per la sua architettura in stile Pueblo, offre piatti regionali come stufato di peperoncino verde, enchiladas e biscochitos, riflettendo la sua ricca eredità nativa americana e spagnola.

Categorie

  • Meat Esplora la nostra deliziosa selezione di carni, con bistecche sapientemente grigliate, pollo tenero e piatti di agnello saporiti, ciascuno condito alla perfezione per un'esperienza culinaria indimenticabile.
  • Burgers Hamburger succosi e saporiti realizzati con ingredienti di alta qualità, dalla classica carne di manzo alle opzioni vegetariane uniche, tutti serviti con condimenti freschi e una scelta di patatine fritte tagliate a mano o un'insalata croccante. Visualizza piatti
  • Chicken Succulento e saporito, i nostri piatti di pollo sono realizzati con carne tenera, condimenti saporiti e diverse ispirazioni culinarie. Goditi una deliziosa varietà che saprà soddisfare ogni palato.
  • Hamburger Hamburger succosi e deliziosi, realizzati con carne di manzo di alta qualità, ingredienti freschi e panini morbidi. Personalizza il tuo hamburger con una vasta gamma di formaggi, salse e extra per un'esperienza golosa.

Servizi

  • Kids
  • Delivery
  • Piatti
  • Visa Card
  • Menu
  • Mastercard

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Piatti • Meat • Beer • Steak • Cheese


"My wife and I wanted a nice, relaxed place to sit outside and have a fun dinner. We were very disappointed with the service. It took our waiter about 10-15 minutes to get to the table (which feels like an eternity while waiting to order drinks). They took our drink order and quickly returned with a cocktail and water, but the beer we ordered was delayed by a few minutes. Not a big deal, but then the night went south. We haven't seen our server in a long time. We felt our starter was a bit delayed when foodrunners showed up with our starters. No app in sight. We let them know and eventually the server brought our app. But by this point we were already in the middle of the meal. The food tasted good. Nothing out of the ordinary, but not bad. I admit the nachos were delicious. The mac and cheese we ordered had breadcrumbs but that was missing. Fortunately, the server took care of it pretty quickly. We were never asked if we would like to have our drinks refilled. And after dinner we waited a long time for our check. It just seemed to take forever for everything. Neither of the problems on their own would have been a big deal, but together it made a somewhat uncomfortable experience. The waiter was nice and apologized. They also put together the starter for us which was lovely. Maybe it was a free night or maybe a new server but can't say I would recommend going on a Saturday night. We also enjoyed the outdoor seating area. It was a little tight, but the ambience was nice."