Telefono: +19108952600
Indirizzo: 1219 E Broad Ave, Rockingham I-28379-4901, United States
Città: Rockingham
Menu Piatti: 35
Recensioni: 4373
Sito Web: http://www.captainds.com/
"I generally try to take an understanding approach when dealing with drive-thru ordering simply because I have several years of experience managing within the industry. However, this particular visit rubbed me completely the wrong way!!! I was asked for my order. I replied with a 2 piece battered-fish meal. Then, the young lady asked if I wanted fries and coleslaw, to which I replied, Yes. Next, she asked for my drink, to which I replied, sweet tea mixed with lemonade, please! She proceeded to give me my total, and I awaited my time in line. At the window, she processed my payment and gave me my order, right? Luckily, I parked in a parking spot and checked my order! I had my drink and 2 pieces of batter-dipped fish. No fries or coleslaw! So, I drove back around, and when I asked the young lady about the missing fries and coleslaw. She looked at me as if I was speaking a foreign language and, with a smug attitude, asked to see my receipt. I gave it to her, and she replied that the girl rang it up wrong and that I wasn 't charged for my fries and coleslaw! So I asked, Are you going to provide that for me since YOU CLEARLY MADE THE MISTAKE! She said, NO, I can cancel the first transaction and recharge you the correct amount! I politely DECLINED! I DON 'T TRUST YOU PLAYING WITH MY CARD! I 'm in Information Technology and Cybersecurity and am aware of the potential for breaches during these types of settings in fast food. However, my point for the re-enactment is that I was overcharged, not apologized to, and treated as if my dollars don 't matter. Really, Captain D 's just go fully automated! I realize good help is hard to find, yet I don 't accept the lack of customer service to accept accountability for a mistake and make it right. After all, that 's how you all are able to feed us these subpar food-like entrees and make a profit! As I conclude, I want to add that this was my breaking point on accepting the lack of attention to detail and providing standards when it comes to dealing with the buying public! I have several million views and a substantially large online presence worldwide! This experience for me at this Captain Ds provoked the need to make everyone aware that they don 't respect or appreciate their customers at the end of the day! I know a combo doesn 't cost as much as I ended up paying in time, money, and satisfaction with my visit. This is an example of how NOT to treat your loyal paying customers. You will NOT get any more of my hard-earned #LAME #TRENDING #CAPTAIND 'S UPDATE 9/9/23 Received a call from the manager today! How about HE DIDN 'T EVEN APOLOGIZE FOR MY NEGATIVE EXPERIENCE! He basically made the situation WORSE by recapping that the employee was supposed to ring up the purchase again correctly Obviously, this establishment doesn 't appreciate its customer base! I am appalled at his blatant disregard for taking care of customers when you 've CLEARLY made a mistake So, in conclusion, this represents the first review I 've submitted due to awful operational standards at a franchise restaurant after receiving a follow-up contact from management! Captain D 's corporate, please take note! I am NOT a satisfied customer and the manager makes me want to spread the word even more now! #EpicFail Service: Take out Meal type: Dinner Price per person: $10–20 Food: 3 Service: 1 Atmosphere: 1 Recommended dishes: Coleslaw, Hush Puppies, 2 Piece Fish Meal"
Menu completo - 35 opzioni
Tutti i prezzi sono stime su Menu.
Dessert
Muffin
Morbidi e soffici muffin disponibili in vari gusti, ottimi per colazione o come delizioso spuntino.
Torta Di Formaggio
Cheesecake cremoso con base croccante, perfetto per un dolce momento di piacere.
Antipasti
Piatti Di Pollo
Patate Al Forno
Piatti Di Pesce
Indiano
Vegetariana
Starches
Appetizers And Add-Ons
Pranzo E Cena
Solo Pollo
Sandwiches And Platters
Cibo Americano
Insalate
Piatti Di Pesce / Frutti Di Mare
Gamberi Alla Griglia
Gamberoni alla griglia succulenti e saporiti, serviti con una leggera marinatura di agrumi e un pizzico di spezie aromatiche.
Captain's Classics
Contorni
Sandwich Board
Pasti Per Famiglie
Antipasto
Snack, Zuppe E Insalate
Frutti Di Mare
Panini Speciali
Seafood Meals
Dinners
Grilled Meals
Jason
Catfish meal is great Service: Dine in Food: 5 Service: 5 Atmosphere: 5
Indirizzo
Recensioni
Ricky
Great service, food was amazing. Good to see a restaurant with respectful, hard working employees. Food: 5 Service: 5 Atmosphere: 5
Susan
Service: Dine in Meal type: Dinner Price per person: $20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: 2 Piece and 3 Piece Meals
Holly
The food was passable but not great. It is a fadt food place after all. It was very clean inside but old. The staff was very friendly Food: 3 Service: 5 Atmosphere: 3 Visualizza piatti
massi
Sweet tea tasted like dirty water with a hint of sugar and they wanted to charge 3xtra to replace it. Meal type: Brunch Price per person: $20–30 Food: 4 Service: 1 Atmosphere: 3
Mary
Price per person: $10–20 Recommended dishes: Fried Shrimp, 2 Piece and 3 Piece Meals, Deluxe Seafood Platter Parking space: Plenty of parking Parking options: Free of charge parking lot
Tammy
Service: Dine in Meal type: Lunch Price per person: $1–10 Food: 5 Service: 4 Atmosphere: 4 Recommended dishes: 2 Piece and 3 Piece Meals Parking options: Free of charge parking lot, Free of charge street parking Visualizza piatti
Larry
Service: Take out Meal type: Lunch Price per person: $10–20 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Fried Shrimp, 2 Piece and 3 Piece Meals, Giant Fish Sandwich, Seafood Feast, Coleslaw Parking space: Plenty of parking Parking options: Free parking lot
Gee
Surprisingly better than I thought it would be. I had the combo fish and skewered grill shrimp with fried okra and green beans and white rice under the fish. Just wish they had cornbread muffins instead of the dough roll. Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Grilled White Fish Shrimp Skewer, Fried Okra
JBPTV
I generally try to take an understanding approach when dealing with drive-thru ordering simply because I have several years of experience managing within the industry. However, this particular visit rubbed me completely the wrong way!!! I was asked for my order. I replied with a 2 piece battered-fish meal. Then, the young lady asked if I wanted fries and coleslaw, to which I replied, Yes. Next, she asked for my drink, to which I replied, sweet tea mixed with lemonade, please! She proceeded to give me my total, and I awaited my time in line. At the window, she processed my payment and gave me my order, right? Luckily, I parked in a parking spot and checked my order! I had my drink and 2 piece... Visualizza piatti
Categorie
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Cafés Affascinanti caffetterie che offrono una varietà di caffè e tè appena preparati, insieme a spuntini leggeri, prodotti da forno e dessert. Perfette per un risveglio mattutino o una pausa pomeridiana in un'atmosfera accogliente.
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Asiatic
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Seafood Immergiti nelle catture più fresche del mare con la nostra selezione di frutti di mare, che offre piatti squisiti preparati con pesce e crostacei di alta qualità. Assapora i sapori dell'oceano in ogni boccone!
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American Goditi i sapori classici americani con il nostro menu vario, che offre succulenti hamburger, pollo fritto croccante, costine BBQ sostanziose e insalate fresche. Concediti un comfort intramontabile ad ogni morso, creato per soddisfare tutti i gusti.
Servizi
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Takeout
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Delivery
- Piatti
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Drive Thru
- Menu
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Combo Meals
