Phone: +19108952600
Address: 1219 E Broad Ave, Rockingham I-28379-4901, United States
City: Rockingham
Menu Dishes: 35
Reviews: 4373
Website: http://www.captainds.com/
"I generally try to take an understanding approach when dealing with drive-thru ordering simply because I have several years of experience managing within the industry. However, this particular visit rubbed me completely the wrong way!!! I was asked for my order. I replied with a 2 piece battered-fish meal. Then, the young lady asked if I wanted fries and coleslaw, to which I replied, Yes. Next, she asked for my drink, to which I replied, sweet tea mixed with lemonade, please! She proceeded to give me my total, and I awaited my time in line. At the window, she processed my payment and gave me my order, right? Luckily, I parked in a parking spot and checked my order! I had my drink and 2 pieces of batter-dipped fish. No fries or coleslaw! So, I drove back around, and when I asked the young lady about the missing fries and coleslaw. She looked at me as if I was speaking a foreign language and, with a smug attitude, asked to see my receipt. I gave it to her, and she replied that the girl rang it up wrong and that I wasn 't charged for my fries and coleslaw! So I asked, Are you going to provide that for me since YOU CLEARLY MADE THE MISTAKE! She said, NO, I can cancel the first transaction and recharge you the correct amount! I politely DECLINED! I DON 'T TRUST YOU PLAYING WITH MY CARD! I 'm in Information Technology and Cybersecurity and am aware of the potential for breaches during these types of settings in fast food. However, my point for the re-enactment is that I was overcharged, not apologized to, and treated as if my dollars don 't matter. Really, Captain D 's just go fully automated! I realize good help is hard to find, yet I don 't accept the lack of customer service to accept accountability for a mistake and make it right. After all, that 's how you all are able to feed us these subpar food-like entrees and make a profit! As I conclude, I want to add that this was my breaking point on accepting the lack of attention to detail and providing standards when it comes to dealing with the buying public! I have several million views and a substantially large online presence worldwide! This experience for me at this Captain Ds provoked the need to make everyone aware that they don 't respect or appreciate their customers at the end of the day! I know a combo doesn 't cost as much as I ended up paying in time, money, and satisfaction with my visit. This is an example of how NOT to treat your loyal paying customers. You will NOT get any more of my hard-earned #LAME #TRENDING #CAPTAIND 'S UPDATE 9/9/23 Received a call from the manager today! How about HE DIDN 'T EVEN APOLOGIZE FOR MY NEGATIVE EXPERIENCE! He basically made the situation WORSE by recapping that the employee was supposed to ring up the purchase again correctly Obviously, this establishment doesn 't appreciate its customer base! I am appalled at his blatant disregard for taking care of customers when you 've CLEARLY made a mistake So, in conclusion, this represents the first review I 've submitted due to awful operational standards at a franchise restaurant after receiving a follow-up contact from management! Captain D 's corporate, please take note! I am NOT a satisfied customer and the manager makes me want to spread the word even more now! #EpicFail Service: Take out Meal type: Dinner Price per person: $10–20 Food: 3 Service: 1 Atmosphere: 1 Recommended dishes: Coleslaw, Hush Puppies, 2 Piece Fish Meal"
Full menu - 35 options
All prices are estimates on menu.
Dessert
Muffins
A selection of fluffy muffins, each bursting with rich flavors and a moist, tender crumb, perfect for any time of day.
Cheesecake
Creamy, rich cheesecake with a buttery graham cracker crust and a smooth, sweet topping.
Classic Cheesecake
Creamy, smooth cheesecake with a buttery graham cracker crust, topped with fresh berries.
Entrées
Fried Shrimp
Crispy, golden-fried shrimp served with a tangy dipping sauce for a delightful seafood treat.
Jalapeno Poppers
Spicy jalapeños stuffed with creamy cheese, breaded, and fried to golden perfection for a zesty, crunchy appetizer delight.
Seafood Meals
Baked Potatoes
Baked Potato menu
A fluffy baked potato topped with creamy butter and chives for a classic, comforting side dish.
Loaded Baked Potato
Baked potato stuffed with cheese, bacon, sour cream, and chives.
Family Meals
Fish Dishes
Fish Sandwich
Crispy fried fish fillet served in a soft bun with lettuce, tartar sauce, and a slice of cheese.
Fish And Chips
Crispy battered fish served with golden fries and tartar sauce.
Chicken Dishes
Chicken Fingers
Crispy hand-breaded chicken strips served with a tangy dipping sauce.
Chicken Tenders
Juicy chicken strips, breaded and fried to golden perfection, served with a selection of sauces for dipping.
Salads
Coleslaw
Crunchy cabbage and crisp carrots mixed with creamy dressing for a refreshing side dish.
Starches
Rice Pilaf
Aromatic rice cooked with onions, spices, and broth, offering a savory and fluffy side dish.
Side Dishes
Mac Cheese
Creamy mac and cheese with a rich, cheesy sauce, baked to golden perfection, delivering comfort in every bite.
Indian
Fried Okra
Crispy, golden fried okra bites, seasoned to perfection, offering a delightful crunchy snack with a hint of Southern charm.
Sandwiches And Platters
Clam Strips
Golden-fried clam strips served with tangy tartar sauce and lemon wedges for a crisp, savory taste of the sea.
Vegetarian
Green Beans
Freshly sautéed green beans with garlic and a hint of lemon for a vibrant, crunchy side dish.
Fish / Seafood Dishes
Lunch & Dinner
Fish And Fries
Crispy fried fish served with golden fries and tangy tartar sauce.
Appetizer
Seafood Platter
A medley of fresh seafood including shrimp, crab, and mussels, served with lemon wedges and a side of cocktail sauce.
American Food
Corn On The Cob
Grilled corn on the cob, seasoned with butter, salt, and a hint of lime.
Starters
Chicken Only
Appetizers And Add-Ons
Snacks, Soups & Salads
Loaded Potato Soup
Creamy potato soup topped with cheese, bacon bits, and green onions.
Sandwich Board
Grilled Meals
Captain's Classics
Jason
Catfish meal is great Service: Dine in Food: 5 Service: 5 Atmosphere: 5
Address
Reviews
Ricky
Great service, food was amazing. Good to see a restaurant with respectful, hard working employees. Food: 5 Service: 5 Atmosphere: 5
Susan
Service: Dine in Meal type: Dinner Price per person: $20–30 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: 2 Piece and 3 Piece Meals
Holly
The food was passable but not great. It is a fadt food place after all. It was very clean inside but old. The staff was very friendly Food: 3 Service: 5 Atmosphere: 3 View menu
massi
Sweet tea tasted like dirty water with a hint of sugar and they wanted to charge 3xtra to replace it. Meal type: Brunch Price per person: $20–30 Food: 4 Service: 1 Atmosphere: 3
Mary
Price per person: $10–20 Recommended dishes: Fried Shrimp, 2 Piece and 3 Piece Meals, Deluxe Seafood Platter Parking space: Plenty of parking Parking options: Free of charge parking lot
Tammy
Service: Dine in Meal type: Lunch Price per person: $1–10 Food: 5 Service: 4 Atmosphere: 4 Recommended dishes: 2 Piece and 3 Piece Meals Parking options: Free of charge parking lot, Free of charge street parking View menu
Larry
Service: Take out Meal type: Lunch Price per person: $10–20 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Fried Shrimp, 2 Piece and 3 Piece Meals, Giant Fish Sandwich, Seafood Feast, Coleslaw Parking space: Plenty of parking Parking options: Free parking lot
Gee
Surprisingly better than I thought it would be. I had the combo fish and skewered grill shrimp with fried okra and green beans and white rice under the fish. Just wish they had cornbread muffins instead of the dough roll. Service: Dine in Meal type: Lunch Price per person: $10–20 Food: 4 Service: 4 Atmosphere: 4 Recommended dishes: Grilled White Fish Shrimp Skewer, Fried Okra
JBPTV
I generally try to take an understanding approach when dealing with drive-thru ordering simply because I have several years of experience managing within the industry. However, this particular visit rubbed me completely the wrong way!!! I was asked for my order. I replied with a 2 piece battered-fish meal. Then, the young lady asked if I wanted fries and coleslaw, to which I replied, Yes. Next, she asked for my drink, to which I replied, sweet tea mixed with lemonade, please! She proceeded to give me my total, and I awaited my time in line. At the window, she processed my payment and gave me my order, right? Luckily, I parked in a parking spot and checked my order! I had my drink and 2 piece... View menu
Categories
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Cafés Charming cafés offering a variety of freshly brewed coffees and teas, along with light snacks, pastries, and desserts. Perfect for a morning pick-me-up or an afternoon treat in a cozy atmosphere.
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Asiatic
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Seafood Dive into the freshest catches of the sea with our seafood selection, featuring exquisite dishes prepared with high-quality fish and shellfish. Savor the flavors of the ocean in every bite!
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American Enjoy classic American flavors with our diverse menu, featuring juicy burgers, crispy fried chicken, hearty BBQ ribs, and fresh salads. Indulge in timeless comfort with each bite, crafted to satisfy all tastes.
Amenities
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Takeout
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Delivery
- menu
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Drive Thru
- menu
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Combo Meals
