"I had been to Thai Oishi a few times before, and we always loved it. A few months ago, I had ordered takeout and went to pick it up at the quoted time. They were busy, and their pick up area was over flowing. The staff was running around like crazy, and I saw my bag in the pickup area with my name on it. A lady walked by and she said Picking up? And I said Yes and told her my name. She grabbed my bag and told me to have a great day. I drove the 30 minutes back home and began unpacking my food only to realize I was missing half my order-two sushi rolls to be exact. I called Thai Oishi and the woman that answered the phone was extremely rude. I explained what I was missing and she told me that my order was sitting there waiting for me. I explained my interaction with the server and told her I was under the impression I had all of my order. She asked if I checked the bag there, I told her no, because my order was handed to me and I assumed everything was there. She told me it was my fault and asked if I was coming back for the rest of the food. I explained it was a 30 minute drive and asked if the food would be made fresh, because it would have been sitting there for an hour at this point. She told me no, they already made it and would not waste more food. I asked for a refund and told her I would not feel comfortable eating food that has been sitting out for an hour, so I would not be driving back. She told me that was my choice and no refund would be offered, because they made the food. She hung up the phone, and I was obviously very upset. I disputed the charge with my bank because I did not receive the food I had paid for. I did not dine there for months because of this interaction, until yesterday when I decided to get some takeout. I placed my order online like usual, and as I was walked to pick it up I received a phone call from Thai Oishi. The woman on the phone told me that I was banned from ever ordering from Thai Oishi again because of the chargeback, and my order was refunded. I am honestly in shock. In my opinion, the restaurant didn 't do the right thing with the original issue. I 'm not paying for something I didn 't receive but you refused to refund me. I did what was necessary to remedy the situation-an opportunity I gave to you initially. Now to be banned from ever ordering/dining again? I cannot, in good faith ever recommend this establishment to anyone, ever again. I hope no one else has to go through what I did, and I hope Thai Oishi takes some time to reflect on this and re-evaluate their reaction to the situation."