Ben's At Roosevelt Field Mall

Not the best but very good bubble tea. The lines can be pretty long. The price is affordable and they are not stingy with the ingredients. Would recommend stopping here when shopping at the mall for sweet treats.

The line is certainly worth the wait! So many great options of bubble tea and other drinks on the menu, and staff members are very attentive and ready to help you find the perfect drink. It's also nice that you get to customize your drinks as well!

We came to order today, April 17, at around 2 PM. The woman taking our order was not very friendly at all. We told her what we want to order in a nice way but she was giving us an attitude, shaking her head while taking our order, as if she does not wantto do business with us. View menu

We dined at Ben's at Roosevelt Field Mall today, April 17, around 2 PM to place our order. Unfortunately, the woman taking our order was not very friendly. We made an effort to communicate our choices politely, but she appeared to have an attitude, shaking her head while handling our order, as if she was unwilling to assist us.

Went there many times was great this time no good idk who working there now them kids don't know how to make anything. I went back told them it's not good because its full of ice when i asked for less ice!... then they made it again and i don't know whatthe hell the girl do now it's all grainy and not drinkable at all please fix ya workers June 14 740pm taro milk tea wastedgarbage

I've visited Ben's At Roosevelt Field Mall numerous times and typically have had a wonderful experience, but this last visit was disappointing. The staff seemed inexperienced, and despite requesting a drink with less ice, it came filled with ice instead. They remade it for me, but the new drink was grainy and undrinkable. I hope you can address these issues with your team. My taro milk tea on June 14 at 7:40 PM was a letdown. View menu

As a Taiwanese, Let me tell you ! Dont waste Six dollar for plain water+ Sugar! You deserve better service and treat you taste bud better Just right the next store, Starbucks taste better . The clerk tried to surcharged me. Even if I asked twice about the bill, he lie and lie and lie. I order a large Lemon Ai Yu With Basil seed. They surcharged me but they did not put any lemon juice or lemon slices. God, Please read the menu! Gong Cha manager you need to retrain all these clerk in Roosevelt Mall. They are not honest and they did bad drink. Don't waste your money. If I can give them zero star or mines star I would.

This was the worst experience I had in my life. I had ordered a drink and was waiting patiently. Looking through the glass window I was watching the girl make the drink I ordered. My boyfriend asked what did you order , I answered strawberry taro. Thegirl inside (her name was Sabrina) spoke to me behind the glass window in the most nasty way , can you wait. I said excuse me. Iam waiting. And she spoke back to me with an attitude. She had problem making my drink? She's having a bad day? I don't knowwhat her problem was but it made me feel so disrespected. We spoke with the manager name, Charlene Lee. All she could do wasapologize for her employee's behavior. An apology isn't what I wanted. So...

This was the worst experience I had in my life. I had ordered a drink and was waiting patiently. Looking through the glass window I was watching the girl make the drink I ordered. My boyfriend asked what did you order , I answered strawberry taro. The girl inside (her name was Sabrina) spoke to me behind the glass window in the most nasty way , can you wait. I said excuse me. I am waiting. And she spoke back to me with an attitude. She had problem making my drink? She's having a bad day? I don't know what her problem was but it made me feel so disrespected. We spoke with the manager name, Charlene Lee. All she could do was apologize for her employee's behavior. An apology isn't what I wanted... View menu