Phone: +16468583784
Address: 271 5th AveNY 10016, New York, United States
City: New York
Menu Dishes: 35
Reviews: 3896
Website: https://www.hortusnyc.com
"Sad to say that we were disappointed by hortus. Had a reservation at 9.15pm for dinner received a text reminder informing us of need to be prompt in our arrival and ordering as it was the last booking slot. We were again reminded of this by the host on arrival. All of this is fine and understandable, however we felt extremely rushed bordering on uncomfortably unwelcome the whole time. no time allowed to read menu before being asked for food order despite fiddly and unintuitive online menu format food arrived considerably before drinks had to order dessert, if we wanted it, before we had even finished our appetisers! Isn’t it possible for kitchen to stay open for dessert for existing customers? I know this is the case at other venues worst of all, the mains arrived before we had even finished the appetisers or had had our plates cleared away! So there was no room for the food on the table and the server looked very confused when we asked if it were possible for us to have the food sent back until we had finished appetisers and had our plates cleared. They eventually did this but did not seem to understand our frustration. Overall disappointed by service. The food was yummy, although the fluke was extremely acidic and the vegetables with the short rib were a bit bland, so on the whole it did not compensate for poor service. I do completely sympathise with the desire of servers to keep the late seatings short, but if it is at such significant detriment to the customer experience, then you simply shouldn’t accept bookings that late!"
All prices are estimates on menu.